Barrows is looking for a new, energetic, vibrant Senior Director of Client Partnerships & Growth to support the front end of their core business. The Senior Client Partnership Director is responsible for developing and maintaining a trusted relationship with the client and supporting a spirit of partnership. This role will be proactive in learning about the client’s business needs and company culture, educating the project team, identifying new business opportunities, and providing a high level of service in managing and building deep, sustainable client relationships.
We are looking for the right person with the right attitude
- Someone who is eager to learn and anchors their behavior in humility, approaching everyone with a kind and respectful attitude
- Someone who rises to the challenge and excels in ambiguity
- A confident communicator who is comfortable around c-level/senior executives but also an empathetic collaborator who can engage and earn the trust of person at any level within our organization.
- A leader who can identify and grasp the task at hand and handle it with efficiency, vision and precision.
- Someone who can drive profitable growth across existing clients and through new clients.
- A resilient individual with a willingness to be as scrappy as they are polished
- An openness to feedback as a career tool on a pursuit of continuous professional improvement
Responsibilities
In addition to bringing this killer attitude, energy, and veteran skill set, they must be able to lead clients and teams with the following key accountabilities:
- Planning and delivering new business opportunities, primarily with new clients and horizontally across existing clients
- Manage creative projects and serve as key liaison among clients, strategy, and design teams, clearly defining project scope, managing timelines and ensuring ongoing communication among all parties
- Act as the main point of contact for a group of dedicated clients and manage their project needs from initial brief to implementation within the studio to final reveal
- Direct, guide, and support output for the creative team working on the project
- Negotiate and price key client contracts, deliverables, and scope of work
- Communicate with clients and sales team on project statuses as well as scope and timeline changes in order to set proper client expectations
- Monitor project performance against client’s objectives, making optimization recommendations as necessary
- Manage appropriate and innovative retail visibility solutions
- Deliver ad hoc reports and analysis internally to stakeholders
- Support pre-forecasting of client requirements
- Build deep and sustainable client relationships at all levels
- Achieve a culture of accountability, discipline, and pride across the total business with a view to being the best company in the industry
