Service Engineer

We are looking for a Service Engineer to join our team. In this role, you will provide healthcare and maintenance support to Key Hydro sites. Reporting to the Project Manager, you will play a crucial role in delivering high-quality technical support and service to clients including managing, troubleshooting, and resolving technical incidents both remotely and on-site, ensuring the smooth operation and maintenance of client systems.

Additionally, you will have the opportunity to prepare and review technical documentation, provide technical leadership during commissioning and testing phases, and collaborate closely with cross-functional teams to ensure seamless project execution.

Salary: up to £50,000 depending upon skills and experience.

Please note: you'll be required to reside within an hour of any of our England offices to enable collaboration with the team.

Through our 50 year history, ITI Group has combined the skills, experience, and knowledge of many recognised and respected industry names to become a leading partner for industry. We develop and integrate digital transformation solutions for Energy, Nuclear and Industrial manufacturing sectors. We advance safe, secure and sustainable operations through the innovative use of technology.

You’ll be joining a global brand with locations across the UK, Europe and North America. Our people work together with clients to solve problems, unlock the potential of the connected world, and create solutions that deliver value.

At the heart of ITI Group is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic, with a personal approach. We are dedicated to working in partnership with our colleagues, leaders and customers, and developing a culture that allows us to inspire, and deliver a safe, sustainable future where people shine.

You will:

• Handle and respond to client incidents via call and to attempt to troubleshoot and resolve over the phone
• Be able to respond to a client incident by traveling to site at short notice and attempting resolve the incident
• Liaise with Clients to arrange planned trips and organise their specific requirements
• Align with customers for the planned health check visits and carry out any required maintenance activities off the back of the visit
• Create site reports for any vulnerabilities, provide gap analysis
• Generate and manage obsolescence within the client sites
• Develop and maintain a functional asset management framework for all sites inclusive of software and hardware.
• Prepare, maintain and review comprehensive technical documentation, including requirements, design specifications, test plans, operator manuals and quality documentation.
• Drive technical discussions with the project teams and identify and resolve technical issues.
• Support and lead commissioning at client sites.
• Select suitable components and specify procurement activities as required.
• Be actively involved in the testing and troubleshooting of bespoke systems.
• Encourage and champion changes and improvements as opportunities arise.
• Engage in continuous learning to develop technical skills and knowledge relevant to system integration.
• Provide mentorship and technical guidance to junior engineers, fostering a collaborative and knowledge-sharing environment.
• Communicate with clients to understand their needs, manage expectations, ensuring their satisfaction with the delivered system.
• Work closely with cross-functional teams, including software, hardware, and project management, to ensure successful project delivery.
• Follow all health and safety regulations, procedures and protocols.
• Assist with any other duties reasonably requested and in line with the requirements of the post.

We are looking for:

Experience and Knowledge

• A minimum of 5 years’ experience in systems engineering.
• Specific working knowledge and experience on AB PLCs
• Experience in the application of systems engineering principles and methodologies.
• Familiarity and experience in the application of system integration processes, tools and technologies.
• Experience of software development/hardware integration.
• Experience working on client sites

Skills and Abilities

• Good verbal and written communication skills for effective collaboration and client interaction.
• A full UK driving licence or indication of working towards one
• Lives or is willing to live within the Scottish central belt

In line with our company values we are looking for someone who,

📈Will 'Deliver' what we promise

🦺Will demand the highest levels of 'Safety and Security'

🏆Will apply 'Technical Mastery'

🧠Is committed to 'Continual Learning'

🤝Can work 'Collaboratively'

💡Will challenge the norm to make a difference through 'Innovation'

Inspire and innovate with us; Join ITI Group, a place where you can shine! Find out more about what we can offer you by visiting our careers page on the ITI Group Website.

At ITI Group our people are our best asset. We offer a variety of benefits, to attract and retain talent, which include:

• 25 days annual leave, 8 Bank Holidays, plus the ability to buy and sell up to 5 days per year
• Flexible start and finish times, including flexi-Fridays
• Competitive Employee Referral Award Scheme
• Life Assurance
• Pension
• Payment of professional membership fees
• Healthy Extras - Employee Assistance Programme, access to a practising GP, Confidential Advice
• Enhanced family friendly policies

Candidates should note that for this role employment will be conditional upon achieving National Security Vetting clearance.

ITI is an equal opportunities employer. For more information, please refer to our Equality of Opportunity statement on the ITI Group Careers page.