IT Manager

We are looking for an IT Manager to join our team in Sheffield. In this role, you'll be responsible for the day-to-day operations of the IT team and the implementation of strategic plans relating to IT infrastructure and support across the organisation.

Reporting to the Head of Legal and IT, you will play a pivotal role in ensuring the smooth operation and continuous improvement of the organisation’s IT systems and infrastructure. This position involves overseeing the day-to-day management of IT operations, implementing technology solutions, and ensuring the reliability, security, and scalability of the organisation's digital environment.

Salary: Up to £45,000, depending upon skills and experience.

Through our 50 year history, ITI Group has combined the skills, experience, and knowledge of many recognised and respected industry names to become a leading partner for industry. We develop and integrate digital transformation solutions for Energy, Nuclear and Industrial manufacturing sectors. We advance safe, secure and sustainable operations through the innovative use of technology.

You’ll be joining a global brand with locations across the UK, Europe and North America. Our people work together with clients to solve problems, unlock the potential of the connected world, and create solutions that deliver value.

At the heart of ITI Group is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic, with a personal approach. We are dedicated to working in partnership with our colleagues, leaders and customers, and developing a culture that allows us to inspire, and deliver a safe, sustainable future where people shine.

You will:

• Be responsible for the overall delivery of IT support to colleagues
• Be responsible for the uptime / availability of the IT infrastructure necessary to support the business
• Be responsible for the implementation of tactical plans to support the delivery of strategic IT objectives
• Be responsible for the performance of the IT function within the annual budget constraints
• Be responsible for the delivery of information security actions in the IT function
• Be responsible for the creation and updating of procedures and work orders in the IT function
• Be responsible for providing IT input into audits (Cyber Essentials Plus, ISO27001, customer audits
• Devise tactical plans to support the delivery of strategic IT objectives
• Input into IT budget development
• Develop and improve the performance of the IT function, making it more efficient
• Develop and update IT policies
• Develop and update information security policies
• Line management responsibility for assigned team, including:

Team Leadership and People Management:

• Provide direction, support, and mentorship to team members, helping them set and achieve their individual and collective goals.
• Conduct regular performance reviews (at least twice a year), provide feedback, and support the team in setting clear development goals.
• Resolve conflicts and handle colleague issues in a fair and timely manner.

Performance Management:

• Set and communicate performance expectations and goals aligned with organisational goals and strategy.
• Track, analyse, and report on key performance indicators (KPIs) and team performance metrics, participating in group wide Annual talent and performance activities such as calibration.
• Address and manage ER (absence, conduct etc.) and performance issues promptly and provide support for improvement.
• Assess, manage and develop the talent and performance of the team.

Communication and Coordination:

• Facilitate regular team meetings to discuss goals, performance, updates, and feedback.
• Serve as the main point of contact between the team and senior management, ensuring clear communication of company objectives, updates, and feedback.
• Collaborate with other locations, hubs and functions to ensure cohesive operations and the achievement of cross-functional goals.

Training and Development:

• Identify and manage any role specific training required during the induction period for new colleagues.
• Identify training, knowledge, skills, experience and opportunities for team members to enhance their skills and advance their careers.
• Support continuous learning and professional development within the team.

Compliance and Risk Management:

• Ensure team compliance with company policies, industry regulations, and safety standards.
• Look after team’s health, safety and wellbeing, spotting risks so they don’t become an issue, escalating when appropriate.

Change Management:

• Lead the team through changes in processes, systems, or organisational structure, ensuring a smooth transition.
• Communicate changes effectively and support the team in adapting to new ways of working.

Budget and Resource Management:

• Manage the project budget, ensuring efficient use of resources and adherence to financial constraints.
• Manage vacancies within the team, leading recruitment.

• Successfully identify and complete all relevant training both in-house and external, as required.
• Assist with any other duties reasonably requested and in line with the requirements of the post.

We are looking for:

Experience and Knowledge

• A minimum of 5–8 years of experience in IT roles, with at least 2 years in a managerial capacity.
• Understanding of IT service delivery frameworks such as ITIL.
• Technical expertise in IT infrastructure (including networking across multiple geographically separate site), Windows Server deployment and management, cloud solutions (Azure), and enterprise systems (including Microsoft 365 suite).
• Good knowledge of cybersecurity principles, regulatory and compliance standards(e.g., GDPR, ISO 27001, SOC 2) including cybersecurity best practices, frameworks, and threat management.
• Excellent project management skills, with experience leading cross-functional initiatives and deployment of large-scale IT systems and / or digital transformation initiatives.
• Proven track record of managing IT teams, operations (including service desks), and budgets effectively.

Skills and Abilities

• Ability to analyse complex problems, identify root causes, and implement effective solutions to resolve complex IT issues.
• Excellent verbal and written communication skills for technical and non-technical stakeholders including the ability to present technical concepts and solutions in a clear and concise manner.
• Strong decision-making skills with a focus on both short-term and long-term impacts. 
• A full UK driving licence or indication of working towards one

In line with our company values we are looking for someone who,

📈Will 'Deliver' what we promise

🦺Will demand the highest levels of 'Safety and Security'

🏆Will apply 'Technical Mastery'

🧠Is committed to 'Continual Learning'

🤝Can work 'Collaboratively'

💡Will challenge the norm to make a difference through 'Innovation'

Inspire and innovate with us; Join ITI Group, a place where you can shine! Find out more about what we can offer you by visiting our careers page on the ITI Group Website.

At ITI Group our people are our best asset. We offer a variety of benefits, to attract and retain talent, which include:

• 25 days annual leave, 8 Bank Holidays, plus the ability to buy and sell up to 5 days per year
• Flexible start and finish times, including flexi-Fridays
• Competitive Employee Referral Award Scheme
• Life Assurance
• Pension
• Payment of professional membership fees
• Healthy Extras - Employee Assistance Programme, access to a practising GP, Confidential Advice
• Enhanced family friendly policies

ITI is an equal opportunities employer. For more information, please refer to our Equality of Opportunity statement on the ITI Group Careers page.