Eleving Group is an international fintech company specializing in vehicle and consumer finance, operating a multi-brand portfolio in 17 countries across 3 continents, with a 4300+ strong team. As pioneers in emerging economies, we’re driving change, encouraging financial inclusion and upward social mobility through innovative, easy-to-use financial products.
Strive for a way-way up with the Eleving
We're looking for Sales Ops & Call Center Manager to join our Europe hub to lead commercial execution across sales & customer service team - incoming and outgoing call centers in all Eleving Europe markets. This role owns agent work productivity, conversion discipline, retention sales performance, and operational efficiency.
You will report to the Chief Commercial Officer and work closely with Business Development, Product, AI, BI, and country sales leaders.
What you'll own
- Own the call center performance governance framework, including KPI definition, tracking, benchmarking, and reporting across markets
- Define and monitor core sales KPIs (conversion per agent, sales per agent, speed to first contact, call response rate, abandon rate, calls-to-loan ratio)
- Lead outbound sales and retention performance, optimizing campaigns for retention, win-back, sleeping clients, and unfinished applications
- Ensure agents prioritize high-probability sales opportunities, leveraging behavioral scoring and AI insights
- Maximize commercial value of inbound calls, improving cross-sell, upsell, and conversion of inbound inquiries
- Partner with the AI and technology teams to enhance QA platforms, analytics, and voice agent capabilities
- Optimize agent productivity, shift planning, and workload distribution
- Standardize sales playbooks, objection-handling frameworks, and communication scripts aligned with profitability strategy
- Build a performance-driven culture, including structured agent reviews, early underperformance management, and incentive models tied to profitability rather than volume
What you'll bring
- 5+ years experience in call center leadership, sales operations, or commercial performance management (preferably fintech, lending, telecom, or similar).
- Strong understanding of inbound and outbound call center mechanics
- Experience managing distributed teams across multiple markets
- Data-driven mindset with ability to translate KPIs into action
- Hands-on personality - willing to review calls, dashboards, and coach teams
- Confindent in decision-making and ownrship in a fast-paced environment
- Bringing ideas forward, building, and innovating
What we offer
- Monthly gross salary between €3500 and €4000, based on your experience and qualifications
- Health insurance from Day 1
- Performance-based bonus
- Hybrid work setup with 3 days a week from the office & flexible working hours
- Growth opportunities across regions, teams, and markets
- Support for learning & development
- Active social agenda with team events and company initiatives
- Opportunity to work in a dynamic and innovative environment driving commercial growth