Customer Journey Manager

• Map and own the full application lifecycle across all markets and channels (web, brokers, MyMogo, partners portal, dealerships and branches) - identify where clients drop and why, and drive fixes
• Identify and remove friction points in the loan application process to increase approval rates
• Reduce time-to-offer and time-to-loan continuously across markets, working with HUB and country commercial teams, IT, Risk and DS teams to automate manual steps out of existence
• Improve offer acceptance rates by optimizing how offers are presented, communicated and followed up
• Ensure new customer journeys for each market are best-in-class – fast, clear, digital-first
• Benchmark conversion metrics across markets and close the gaps - when one market achieves a breakthrough, others should follow within weeks, not quarters 
• Build and maintain playbooks for sales conversion funnel and customer journey best practices, used by country sales teams and HUB
• Leverage AI and automation to scale what works - automated pre-offer generation, drop-off re-engagement, digital onboarding - and bring successful approaches from one market to others quickly

• 3+ years in customer journey management, growth, or application lifecycle in a fast-moving digital environment - fintech, lending, e-commerce, or digital marketplace
• Deep understanding of conversion funnels - you know what a drop-off looks like in the data, what usually causes it, and how to fix it fast
• Strong analytical mindset - comfortable working with funnel data, approval rates, conversion rates, and time-based metrics without needing someone to translate them for you
• Experience working with or alongside IT and Data Science teams to ship improvements - you don't need to code, but you need to speak their language well enough to get things done
• Experience planning and communicating customer journeys visually - tools like Miro, or similar. You can turn a complex multi-step process into something a designer and a developer both understand
• Familiarity with AI tools, automation, and digital onboarding flows. Curiosity and adaptability matter more than specific tool experience

• Monthly gross salary starting from €2500, based on your experience and qualifications
• Health insurance from Day 1
• Performance-based bonus
• Hybrid work setup with 3 days a week from the office & flexible working hours
• Growth opportunities across regions, teams, and markets
• Support for learning & development
• Active social agenda with team events and company initiatives
• Opportunity to work in a dynamic and innovative environment driving commercial growth