Operations Manager

Barrows boasts over 35 years of expertise in the global retail design sector, continually evolving to meet the diverse needs of the regions we serve. Our unwavering commitment revolves around a singular mission: crafting solutions that ignite shopper conversion. From strategic insights to seamless execution, our comprehensive suite of services spans insights and strategy, design conceptualization, all the way to engineering and implementation. With a strong foundation in manufacturing, our designs are steeped in technical proficiency, ensuring tangible real-world impact. We pride ourselves on delivering remarkable solutions tailored to our clients' unique requirements.

Barrows Connected Store is a comprehensive platform designed to enhance in-store digital media, merchandising, and customer experiences at scale. Powered by a proprietary operating system, it offers customizable touchpoints, high-quality content, and robust support to help retailers and brands improve shopper engagement, reduce operational inefficiencies, and increase sales.



Developed over eight years, the Connected Store addresses the evolving digital landscape of retail by providing meaningful experiences and purposeful marketing moments for shoppers. It integrates technology and services to deliver a platform that enables retailers and brands to make more meaningful connections with shoppers.

The platform includes a suite of products, services, and platforms that bring intelligent digital experiences to physical stores. By leveraging the Connected Store, retailers can transform their physical locations into dynamic environments that engage customers, streamline operations, and drive sales growth.

Our global team of Barrows employees, irrespective of background or role, share a common ethos characterized by a can-do attitude and a relentless drive to deliver excellence. This collective spirit not only fosters top-tier work but also cultivates a sense of camaraderie rarely found in multinational agencies.

We are seeking an experienced and strategic Operations Manager to lead and oversee the prototyping, production, deployment, and maintenance of in-store media units and installations across U.S. retailers. This role is pivotal in managing retailer coordination, ensuring successful project execution, and optimizing support operations for in-store ticketing solutions. The ideal candidate will bring a hands-on approach to operations while driving scalability and efficiency across multiple retail environments.

Support Prototyping and Production:

• Coordinate the production of physical media units, ensuring quality and alignment with design specifications.
• Work with suppliers and manufacturers throughout the process to meet production timelines and resolve issues as they arise.
• Maintain detailed records of production schedules, costs, and quality assessments.

Installation Management:

• Plan and oversee the deployment of in-store media units across multiple retail locations in line with program deliverables.
• Collaborate with contractors and installation teams to ensure installations are completed on schedule and meet quality standards.
• Monitor and troubleshoot any on-site operational challenges during deployment.
• Support teams outside of office hours as and when required, given the nature of retailer operating hours and access requirements.

Retailer and Store Coordination:

• Act as the primary operational contact for specific retail locations, coordinating schedules and requirements for installations, support and maintenance.
• Ensure installations comply with retailer policies and guidelines.
• Address and resolve operational issues raised by retailers.

Project Management:

• Assist in managing multiple projects simultaneously, tracking progress against timelines, budgets, and deliverables.
• Use project management tools to monitor tasks, identify risks, and report updates to the Head of Operations.
• Maintain clear communication with internal and external stakeholders to ensure alignment.

Support Operations for In-Store Ticketing:

• Oversee the operational aspects of in-store ticketing systems, including setup, maintenance, and troubleshooting.
• Work with the technical support team to resolve system issues and ensure smooth operation.
• Provide feedback to improve system performance and retailer satisfaction.

Team Collaboration and Coordination:

• Collaborate closely with cross-functional teams, including engineering, product, and logistics, to support operational goals.
• Manage relationships with external vendors and contractors to ensure reliable service delivery.
• Provide guidance and training to installation teams as needed.

Process Improvement and Compliance:

• Identify inefficiencies in workflows and recommend process improvements to enhance operational efficiency.
• Ensure compliance with safety, technical, and retailer-specific standards across all projects.
• Document processes, issues, and resolutions to support knowledge sharing and continuous improvement.

Education:

• Bachelor’s degree in Business, Operations Management, Engineering, or a related field.

Experience:

• 3-5 years of experience in operations, project management, or related roles, ideally within retail or media environments.
• Proven experience in managing logistics, installations, or multi-location operations.

Skills:

• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Problem-solving mindset with the ability to work under pressure.

Technical Proficiency:

• Experience with project management tools like Monday.com or Jira.
• Basic knowledge of digital signage or ticketing technologies and integrations

Key Attributes:

• Hands-on and detail-oriented, with the ability to manage day-to-day operations effectively.
• Proactive and solution-oriented, capable of anticipating and addressing operational challenges.
• Collaborative team player who thrives in a fast-paced, dynamic environment.
• Can-do attitude.

The salary range for this role is $60,000 to $95,000*

*exact compensation will be determined based on individual experience

Benefits include:

• Unlimited PTO
• Medical, Dental, Vision (with an option for free medical care!)
• 401K with a % match
• Various maternity/paternity leave options
• Fully funded disability and life insurance options
• Headspace subscription
• Wellness Stipend
• and more....