Senior Contractual Improvement Officer (Ref:CSG103)

Job title: Senior Contractual Improvement Officer

Department: Compliance

Reporting to:  Contractual Obligations Lead

Location: Remote working

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £40,000.00 - £45,000.00 per annum

The Contractual Obligations Improvement Coordinator is responsible for analysing contractual obligation performance, identifying trends, root causes and areas of non-compliance, and coordinating improvement activities across the business. The role supports the organisation in strengthening compliance, reducing risk exposure, improving operational effectiveness, and embedding a culture of accountability and continuous improvement. Working collaboratively with operational, compliance and business improvement teams, the postholder ensures improvement initiatives are implemented, monitored and delivered successfully.

Key Relationships:

Internal:

·       Compliance Teams

·       Operations Teams

·       Finance

·       Legal

·       Human Resources

·       Change and Transformation

·       Project Management Team

External:

·       Home Office

·       External Auditors

·       Suppliers and Contractors

·       Regulatory Bodies where applicable

Scope and Decision Making:

The postholder works with a high degree of autonomy in analysing compliance performance, identifying improvement opportunities and coordinating corrective actions. The role does not have direct people management responsibility but influences operational and functional teams through data-led recommendations and reporting. The role is responsible for maintaining improvement plans, action logs and associated reporting and is expected to exercise sound judgement when escalating risks, identifying priorities and recommending solutions. Access to confidential and commercially sensitive compliance information is required

Core Responsibilities:

• Review completed self-assessments to identify trends, risks, recurring issues and areas of non-compliance.
• Analyse red and amber-rated contractual obligations and conduct root cause analysis to identify underlying causes.
• Develop, coordinate and monitor corrective action plans with relevant business areas to drive improvement.
• Maintain oversight of improvement action plans, risk registers and performance tracking mechanisms.
• Produce accurate performance reports, dashboards and management information for leadership teams.
• Identify opportunities to improve operational processes, controls, efficiency and compliance performance.
• Facilitate cross-functional collaboration to resolve compliance concerns and address systemic issues.
• Support data-driven decision-making through the ongoing analysis and interpretation of performance information.
• Work within contractual guidelines, governance requirements and organisational standards.
• Contribute to a culture of accountability, transparency and continuous improvement throughout the organisation

Procedures:

• Follow all company compliance procedures, contractual requirements and governance frameworks.
• Ensure improvement actions are appropriately documented, monitored and completed within agreed timescales.
• Maintain accurate records, audit trails and reporting documentation.
• Support the continuous review and enhancement of operational procedures, controls and assurance processes.
• Ensure all mandatory training, HR records and compliance requirements remain current and accurate.

Behaviours and Values:

• Demonstrates accountability, ownership and commitment to continuous improvement.
• Promotes transparency, collaboration and constructive challenge.
• Delivers high-quality work, maintaining accuracy and attention to detail.
• Supports a positive performance culture aligned with organisational values

Connect and Collaborate:

• Build effective working relationships across departments and functions.
• Work collaboratively with operational teams, compliance teams and stakeholders to address non-compliance issues.
• Share knowledge, best practice and lessons learned to improve organisational performance.
• Liaise regularly with managers and colleagues to support service delivery objectives.

Responsive:

• Respond promptly to identified risks, compliance concerns and operational issues.
• Adapt priorities to meet changing business and contractual requirements.
• Provide timely and accurate updates to support informed decision-making.
• Manage competing priorities while maintaining service standards and deadlines.

Talented:

• Apply analytical, investigative and problem-solving skills to identify effective solutions.
• Conduct root cause analysis and translate findings into practical improvement actions.
• Continuously develop knowledge of contractual obligations, compliance requirements and assurance frameworks.
• Use initiative to identify opportunities for innovation and improvement

Trusted:

• Handle sensitive information professionally and confidentially.
• Deliver accurate reporting and analysis with integrity.
• Build trust through accountability, reliability and consistent delivery.
• Maintain compliance with organisational policies and professional standards.

Agile and Diverse

• Adapt positively to changing priorities, systems and business requirements.
• Support an inclusive, respectful and collaborative working environment.
• Embrace diverse perspectives to enable innovation and continuous improvement.
• Demonstrate flexibility to support team and organisational needs.

Professional

• Maintain high standards of professionalism in all communications and reporting.
• Represent the Compliance Team positively with internal and external stakeholders.
• Take responsibility for personal performance and professional development.
• Promote professional standards and positive working relationships throughout the organisation

Safeguarding, Compliance and Conduct:

• Comply with all company policies, procedures, professional standards and contractual requirements relevant to the role. Promote safeguarding, confidentiality, data protection, health and safety, equality, diversity and inclusion in all areas of work. Complete mandatory training and maintain any required vetting, checks, licences or professional registrations. Act professionally and respectfully when working with colleagues, residents, service users, partners and stakeholders.

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.