OPERATIONAL SERVICE MANAGER

Welcome to Betby—a hub of innovation where brilliance redefines betting and iGaming! As an award-winning trailblazer in the industry, we’re revolutionizing sports betting with our cutting-edge software platform.

Got a passion for an operation service management, and a drive to Project management? Let’s make magic happen together—we can’t wait to hear from you!

• Over 2 years of experience as an Operations Manager in a product company (experience in operational activities, project administration in Jira/Confluence, organizing work in Slack, incident management experience)
• Solid understanding of SDLC processes (applicable to product companies)
• Experience configuring Jira and Confluence products in companies with extensive development, numerous projects, and teams
• Active support experience for internal users: consulting, understanding requirements for Jira/Confluence/Slack tools
• Experience in setting up automation flows with complex interaction logic between projects in Jira
• Knowledge and experience with Atlassian products - project types: Company-managed software, Jira Service Management, Jira Work Management, Team-managed business, Team-managed software
• Experience and skills working with Queues in Jira Service Management projects
• Strong knowledge and skills in Project settings in Jira - Issue Types, Layouts, Screens, Fields
• Experience with Workflows in Jira. Configuration, support on current projects.
• Experience in incident management in product companies (applicable to product and technical incidents in development and infrastructure)
• Ability to facilitate communication between task stakeholders and development/testing teams, understanding the end result of tasks executed, and ensuring tasks are completed

• 0perational stacks: strong knowledge of Jira Cloud and various plugins (capacity tracker, automated work log, time in status, shared dashboard viewer, etc.), strong knowledge and configuration of Confluence, Slack management (workflows)
• Additional benefits: various applications of business process automation (n8n etc.), AI integration tools, basic CI/CD knowledge

RESPONSIBILITIES

• Configuration of projects, tasks, schemes, processes, statuses for internal Betby clients in Jira/Confluence
• Configuration of dashboards, boards, reports in Jira/Confluence
• Creation and configuration of spaces in Jira/Confluence
• Selection and installation of plugins in Jira/Confluence
• Creation, configuration, and maintenance of automation flows in Jira
• Work with various Project settings in Jira - Issue Types, Layouts, Screens, Fields, Workflows, etc.
• Implementation of various plugins and business process automation tools
• Creation of reports on technical and product incidents in the company, informing interested stakeholders
• Proposals to improve current incident management flow and monitoring their implementation
• Creation of different workflows in Slack to enhance communication within channels, including incident management needs

Here’s What We Offer:

• Comprehensive Health Insurance — Prioritizing your well-being with thorough health coverage
• 100% Paid Sick Leave — Rest easy knowing you’re supported during unexpected health challenges
• Continuous Learning & Growth — Access extra education opportunities to keep your career advancing
• Generous Paid Time Off — Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
• Relocation Support — If you’re ready for a change of scenery, we’ll support you every step of the way
• Diverse & Dynamic Team — Join a vibrant, international team passionate about excellence in product development
• Language Development — Tailored language courses to help you excel in a multilingual work environment
• Exciting Corporate Events & Team-Building — Embrace your adventurous side with fun team activities
• Top-Quality Equipment — Boost productivity with the latest hardware for your role
• Welfare Program — Feel secure with financial support available in critical situations
• Celebrating Milestones — We honor life’s big moments, from marriage to parenthood, with thoughtful gifts

Enjoy a recruiting experience that’s refreshingly fast, efficient, and designed with you in mind!

• Engaging a 30-minute screening call with a Recruiter: An initial conversation to explore your qualifications and fit
• Interview with PM: Discuss your skills, experience, and alignment with our vision and strategy
• Interview with CTO and HR Business Partner: Dive deeper into your expertise, cultural fit, and personal style
• Reference Check: Verification of your professional background with previous employers or colleagues

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.

With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.

Driven by innovation and strong business practices, our achievements speak for themselves. Experience it firsthand—join us and be part of something extraordinary. Welcome to Betby!

#priority high

#level middle/senior

#relocation yes

#category product