EACH Counselling and Support is a growing organisation, with 50+ staff and volunteers, and presence in 10 London Boroughs. We provide a wide range of services (therapeutic and non-therapeutic) around our core strands of Mental Health, Domestic Abuse and Substance Misuse. 

EACH is a specialist charity supporting individuals, families and communities affected by mental health, domestic abuse, alcohol and substance misuse. We are expanding our team and are recruiting talented, values-led people who want to help strengthen services and improve outcomes for the diverse communities we serve.

This is a senior leadership role providing strategic and operational oversight of EACH’s services, quality systems and performance.

We are looking to hire an individual who has leadership experience to provide strategic and operational oversight of EACH’s services, quality systems and performance. 

Job Description

Person Specification

T & Cs

Equalities Monitoring Form

Supporting Statement Form

REF:               HOS&Q/0926

Job Title:        Head of Services and Quality

Salary:           £52,000 - £58,000 per annum (Inclusive of Outer London Weighting)

Hours:           37.5 hours per week

Duration:      This post is permanent (subject to performance and continued funding).

Location:      EACH Head Office, Ealing, with requirement to work across sites Remote working may be necessary and will be required to work from any of EACH’s locations and footpaths.

• Competitive salaries with opportunities for career growth.
• 25 days annual leave Plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6.
• 4% - 6% employers pension contributions
• Up to 5 days study leave after 1 year in service
• Staff recognition award scheme.
• Opportunities for continuous professional development
• Ringfenced personal training budget.
• Flexible working hours subject to the needs of the service.
• E-wallet benefit scheme.
• Fully paid DBS check (Enhanced Level) 

·        Substantial experience of leading services and managers

·        Quality assurance

·        Operational planning

·        Risk management

·        Partnership working within a charity, health, social care or related environment

· Track record of operational and service leadership and/or management experience within the voluntary/charity, health, social care or public sector

· Relevant leadership or management qualification minimum Level 5 or equivalent substantial experience

·  Experience of managing services or teams and providing line management, supervision and support

· Demonstrable experience of quality assurance and/or service improvements that improve outcomes and impact

·   Experience of working constructively with colleagues, funders, commissioners, local partnerships and other stakeholders

Additional Information:

Closing Date: 9:00 a.m. on 18th September 2026

Interview Date: Monday 24th September 2026

EACH offers a 4% – 6% contributory pension scheme (dependent on employee contributions) and is committed to staff development and training. EACH is an Equal Opportunities Employer.

If you feel you have the necessary skills and experience to be successful in this role, please apply today. CVs NOT ACCEPTED, all applicants must complete EACH’s Employment Application Form to be considered for shortlisting.  

EACH does not sponsor visas under the Skilled Worker route or other sponsored work routes. Candidates must therefore already hold immigration permission that allows them to work in the UK, without sponsorship from EACH, for the duration of the initial contract or appointment period.