Debt Recovery & Investigations Lead

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

We are seeking a highly experienced and results-driven Field Collections & Asset Recovery Manager to lead our last-mile asset recovery operations. This critical role involves managing a team focused on the field collection and recovery of assets, primarily vehicles and motorbikes (boda-bodas), for our offline units. The successful candidate will possess a strong background in investigative functions, particularly within the insurance, auctioneering, or similar challenging recovery environments.

Key Responsibilities:

• Team Leadership & Management: Lead, mentor, and manage a team of field collection and asset recovery specialists, ensuring efficient operations and adherence to company policies and legal guidelines.
• Last-Mile Asset Recovery: Oversee and strategically direct the recovery of vehicles and motorbikes, including complex or problematic cases, ensuring successful retrieval of assets.
• Investigative Functions:
• Conduct thorough interviews with potential witnesses and subjects of investigations to gather crucial information.
• Liaise with various governmental and non-governmental agencies to obtain necessary records and documentation during investigations.
• Perform in-depth background research on individuals and companies relevant to ongoing investigations.
• Identify, research, and acquire relevant local and international databases to enhance investigative capabilities.
• Conduct proactive, topic-based research pertinent to the general context of investigations.
• Information & Evidence Security: Ensure the secure management and storage of all information, documents, and evidence related to investigations.
• Reporting & Documentation: Prepare concise, timely, and accurate reports on all investigative and recovery activities as required.
• Operational Excellence: Continuously identify opportunities for process improvement and implement best practices in field collections and asset recovery.

• University degree in Criminology, Investigations, Security management, or equivalent qualifications from a recognized institution.
• Formal training and/or certification in various law enforcement methodologies/fraud examination or investigation.
• Proven experience (minimum 5-7 years) in a similar role within an insurance company, auctioneering firm, or an investigative function specifically dealing with challenging asset recovery or debt collection.
• A background of strong fraud and investigation focus is an added advantage.
• High level of integrity.
• Demonstrated expertise in theories, concepts and approaches relevant to investigations and practical use of investigation techniques.
• Flexibility to work several weeks in the field and to travel to different regions.
• Previous working experience in a financial institution/ Knowledge of banking ]
• Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.

Feel Good

• Competitive Salary and Performance bonuses
• a friendly and dynamic work environment
• health insurance (after probation period)
• pension scheme (after probation period)

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals

Grow

• yourself and the company with the established feedback culture
• your knowledge with training possibilities