Operations Manager (Smartphone Financing)

Mogo Kenya is a subsidiary of Eleving Group, a dynamic and rapidly growing international fintech operating in 15+ countries across Europe, Asia, and Africa. We provide asset-backed financing solutions that promote financial inclusion and improve lives. Our device financing vertical helps individuals access smartphones and essential digital tools through flexible and affordable payment options. 

Role Overview 

We are seeking an Operations Manager with a strong commercial mindset and experience in telecom, handset distribution, or consumer finance. This role is critical to ensuring the efficient day-to-day running of our device financing business. You will manage cross-functional operations, streamline processes, and ensure service delivery at scale – supporting sales, credit, logistics, and customer care teams. Prior exposure to the mobile phone ecosystem in Kenya is highly advantageous. 

Operational Oversight 

• Oversee end-to-end operations of the device financing business, from onboarding and credit approvals to device delivery and after-sales support. 
• Ensure timely and accurate execution of operational processes in collaboration with internal departments and external partners. 

Team Coordination 

• Lead and coordinate cross-functional teams including logistics, risk, collections, and customer service. 
• Develop clear KPIs, ensure accountability, and foster a culture of ownership and continuous improvement. 

Process Optimization 

• Identify and implement operational improvements to increase efficiency, reduce errors, and improve customer satisfaction. 
• Drive automation, cost control, and operational scalability as the portfolio grows. 

Partner Support 

• Work closely with sales and partnership teams to ensure partner SLAs are met and operational performance is strong across dealer/distributor networks. 

Reporting & Analysis 

• Monitor key operational metrics and report on performance to the Head of Device Financing. 
• Analyze data to identify bottlenecks, inefficiencies, or risk exposures, and propose corrective actions. 

• Bachelor’s degree in Business, Operations, Engineering, or a related field; a Master’s degree is an advantage. 
• 3+ years of operational experience, ideally in fintech, telecom, handset distribution, or retail finance. 
• Hands-on experience managing logistics, customer service, or credit operations. 
• Familiarity with the mobile phone supply chain in Kenya is a strong plus. 
• Proven ability to manage and motivate cross-functional teams. 
• Highly organized with excellent problem-solving and execution skills. 
• Strong analytical skills and comfort working with dashboards and KPIs. 
• Comfortable in a fast-paced, high-growth environment. 

• A leadership role in one of the fastest-growing fintech segments in Kenya. 
• Competitive compensation and performance-based incentives. 
• The opportunity to help scale a business that makes a real impact. 
• A collaborative and international work culture with room for growth. 
• Exposure to global best practices through Eleving Group’s international footprint.