Assistant Inventory & Reverse Logistics Officer (Device Financing)

Mogo Kenya is revolutionizing financial access. By offering a dynamic suite of products that includes boda-boda financing, car logbook loans, and smartphone loans, we leverage a nationwide network of 90+ branches to put capital into the hands of traditionally underserved communities. Backed by Eleving Group, a global fintech spanning Europe, Africa, and Asia we are on a mission to drive sustainable financial inclusion. 

This is an exciting time to join. We move fast, think big, and give real ownership to the people who drive our growth. If you want to build and scale financial products that change lives, this is the place to do it. 

Collection Validation & Customer Facilitation 

• Validate newly collected phones as they are updated during the day.
• Verify customer, device, IMEI, collection, and return information for completeness and accuracy.

Dealer, Agent & Branch Support

• Respond to queries from dealers, agent dealers, branches, and field teams regarding device returns.
• Investigate and resolve routine return-related issues while escalating complex cases to the appropriate department.
• Maintain clear communication and timely follow-up on outstanding queries.

Finance Coordination & Payment Reconciliation

• Provide supporting information and documentation required to process outstanding payments.
• Track unresolved payment cases until closure.
• Maintain accurate records of payment exceptions and recurring issues.

HQ Device Receiving & Inventory Updates

• Receive and verify phones delivered to HQ against the relevant collection and dispatch records.
• Update device receipt status in the system and other approved inventory systems.
• Verify IMEI numbers and device quantities to ensure inventory records are accurate.
• Report discrepancies, missing devices, or damaged devices immediately.

Device Unpackaging & Preparation

• Unpackage newly received phones in accordance with the reverse logistics process.
• Inspect devices for visible damage and confirm device identification details.

Locked Device & Customer Follow-up

• Contact customers whose returned devices are password/PIN locked.
• Request and document the required passwords or access information.

Inventory Storage & Organization

• Label storage shelves, drawers, and designated inventory locations according to device grade and category.
• Ensure devices are stored systematically and can be easily traced and retrieved.
• Maintain proper segregation of devices based on their processing status and grading.
• Support regular inventory counts and reconciliation exercises.

• Diploma or bachelor’s degree in supply chain management, Logistics, Business Administration, Operations Management, or a related field.
• 1-3 years' experience in inventory, warehouse operations, logistics, customer service, device operations, or a related environment.
• Experience in reverse logistics, mobile/device financing, asset recovery, or inventory management will be an added advantage.
• Strong attention to detail and data accuracy.
• Good inventory and record-management skills.
• Basic understanding of reverse logistics and device lifecycle management.
• Good communication and customer service skills.
• Ability to work with Monday.com, ERP, Excel, or similar systems.
• Strong follow-up and problem-solving ability.
• Ability to work under tight SLAs and manage multiple priorities.
• Good understanding of IMEI/device tracking and reconciliation.
• High level of accountability, integrity, and ownership.

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities