Receptionist

Department: ​Finance, IT & Operations

Reporting to: ​Manager, Operations

Position Type: ​Permanent​, ​Full-time

Work Location: ​Vancouver - ​In-office​ 

Salary: $​51,113.48 - $60,113.50. Please see the Total Compensation & Perks section for more details.​ 

Position Posted: ​November 1, 2024

Application Deadline: November 15, 2024

BCCOHP is seeking a ​permanent​, ​full-time​ ​Receptionist​ to join our ​Operations​ team. 

The successful candidate, reporting to the Manager, Operations, will be the first point of contact for all inbound inquiries and visitors. The receptionist's main role is to deliver a strong customer experience for everyone who interacts with BCCOHP, whether on the phone, via email, or in-person. The receptionist responds to routine enquiries and directs users to specific departments as appropriate. This role also performs administrative duties that support the smooth operation of the facility.   

• Operate multi-line switchboard and direct calls/messages appropriately. 
• Greet and assist visitors. 
• Respond to or re-direct enquiries from registrants and members of the public by forwarding calls to the appropriate department. 
• Order and maintain office supplies in the stationery and copy room. 
• Order and maintain beverages and kitchen supplies. 
• Maintain cleanliness of meeting rooms and kitchen areas, including coffee machine, dishes, microwave, and other appliances. 
• Open and organize mail by department for scanning, process outgoing mail, and ensure items are sorted properly for external storage. 
• Arrange for outgoing couriers and receive courier deliveries. 
• Contact Canada Post for mail maintenance and missed outgoing mail pick-ups. 
• Maintain the reception manual. 
• Train staff for Reception relief as required. 
• Record phone greetings messages as required. 
• Reserve meeting rooms for staff and visitors as required. 
• Assist with meeting room setup and cleanup and helps maintain a clean and welcoming office environment. 
• Provide backup to the Administrative Assistant, Operations as required, such as digitizing physical mail and new content for scanning. 
• Arrange for additional parking and assign temporary parking stalls in the building’s parkade as required. 
• Arrange taxi service for staff and guests as required. 
• Other administrative duties as required. 

• Minimum of two years of office experience as a receptionist. 
• Demonstrated customer experience/service experience. 
• Demonstrated experience managing repetitive tasks. 
• Excellent computer skills with proficiency in Microsoft Office. 
• Strong clerical and administrative skills. 
• Strong written and verbal communication skills. 
• Strong organization skills, with the ability to multi-task and prioritize. 
• Strong attention to detail and accuracy. 
• Ability to handle sensitive and confidential information with discretion. 
• Ability to problem-solve and troubleshoot. 
• Ability to lift heavy boxes (approximately 35-40 lbs.) and operate hand cart. 
• Experience using a database or customer relations management system and electronic filing system is an asset. 
• Previous work experience in a regulatory or not-for-profit environment would be an asset. 

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time position, requiring 35 hours per week (7 hours per day).

Work Location

Due to the nature of this role, this position will be required to be in-office five days per week. 

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $51,113.48 and $55,623.49 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $60,133.50. 

BCCOHP offers the following benefits and perks:  

• Extended health and dental benefits plan 
• RRSP contributions
• Parking/transit subsidy 
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year) 
• Maternity/parental leave top-up  
• Annual professional development allowance 
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year) 
• Early office closure on Fridays during the summer