Regulatory Compliance Officer

Department: Professional Conduct, Competence & Fitness

Reporting to: Acting Director, Professional Conduct, Competence & Fitness

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $72,466.56 - $90,583.20. Please see the Total Compensation and Perks section below for more details.

Position Posted: July 26, 2024

Application Deadline: Open until filled

BCCOHP is seeking a permanent, full-time Regulatory Compliance Officer (RCO) to join our Professional Conduct, Competence & Fitness department. The successful candidate, reporting to the Acting Director, Professional Conduct, Competence & Fitness, the successful candidate will play an integral role in the investigation of standard and early resolution complaint matters by drafting Investigation Reports and related remedial documents to the Inquiry Committee, as well as related correspondence to registrants, counsel and complainants summarizing the investigation and confirming the dispositions directed by the Inquiry Committee.

• Support Complaint Investigators and the Acting Director, Professional Conduct, Competence & Fitness by drafting correspondence to counsel, registrants and complainants, letters of agreement, consent orders, investigation reports, closing letters and summaries of complaints for consideration by the Inquiry Committee.
• Ensure investigative and procedural protocols are conducted in accordance with the relevant legislation (Health Professions Act, Criminal Records Review Act, Administrative Tribunals Act, and the College’s Bylaws).
• Attend Inquiry Committee Panel meetings as needed.
• Conduct legal and other research as needed.
• Assimilate large and complex amounts of information to write investigation reports and meaningful closing letters to both complainants and registrants. 

• Paralegal designation is required. 
• An undergraduate degree in Arts or Humanities is preferred. 
• A minimum of three years of progressive experience in Administrative Law or within a regulatory body, or an equivalent combination of education and experience. 
• Exceptional writing skills with demonstrated ability to draft clear correspondence and reports 
• Sound working knowledge of administrative law principles and procedural fairness.  
• Ability to maintain tact, grace, and diplomacy in all situations. 
• Effective interpersonal and communication skills. 
• Strong organization skills with the ability to multi-task and prioritize. 
• Ability to handle a complex and diverse caseload. 
• Excellent organizational, communication and interpersonal skills with the ability to work independently and collaboratively within a team.  
• Willing to adapt in an ever-changing environment and able to cope with a busy office, tight deadlines, and a multitude of tasks simultaneously. 
• Ability to handle sensitive and confidential information with discretion.  
• Excellent computer skills with proficiency in Microsoft Office.  
• Experience using a database or customer relations management system and electronic filing system.  

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $72,466.56 and $81,524.88 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $90,583.20. 

BCCOHP offers the following benefits and perks: 

• Extended health and dental benefits plan 
• RRSP contributions 
• Parking/transit subsidy 
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up 
• Annual professional development allowance 
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer 

Candidates will be required to complete an assessment designed to evaluate their writing skills as part of the selection process.