Restaurant Supervisor

The Role

The Restaurant Supervisor will report directly to the Restaurant Manager and will be required to assist with organizing and directing a team in order to deliver a top quality product, with a prompt, accurate and personalized service.

Key duties and responsibilities:

• Develop an active Meet and Greet program for all Guests to ensure a high degree of repeat clientele
• Supervise all Waiters/Waitresses and Assistant Waiters/Waitresses
• Ensure the Food & Beverage Outlet is set up correctly and completed 15 minutes prior to service, lending assistance to team members
• Warmly welcomes and seats guests, helps them select food and beverages, takes orders accurately identifying any special dietary requirements, checks for their satisfaction and handles complaints
• Serve food, wine and beverages, refills water and wine glasses, removes plates, cutlery, ashtrays and glasses from tables, replenishing when necessary and resets tables in a timely manner
• Effectively monitor the station through observance and teamwork, ensuring presence is always visible on the floor
• Provide post meal service and liaises with the guests on their dining experience
• Ensure that cleanliness of the Food & Beverage Outlet, front and back of house is maintained
• Ensure all Five Diamond, Triple AAA and Leading Hotels Standards are consistently upheld

Our ideal candidate must possess:

•    Minimum of (2 to 3)two to three years previous experience working in a senior position in the service industry
• A good secondary school level education
•   Good leadership, communication skills and numeracy skills
•  A knowledge of food, wine and spirits
• An enthusiastic attitude and high standards of grooming 
• An awareness of health and safety issues
• The ability to work under stress calmly and professionally in a busy environment.

The successful candidate must consistently maintain the highest standard of service and operational efficiency within all areas of responsibility.