SOP Writer (Ref:CRH320)

Job title:  SOP Writer

Department: Operations

Reporting to:  Operations Team Leader

Location: Remote working

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £38,000.00 per annum

 This is a role to manage and lead the SOP writing team to ensure compliance with all documentation both internally and externally within CRH. This role will help and support the Contract Compliance Manager in providing fully compliant SOP’s and other related documentation for the customer and internal stakeholders.  

To administer and deliver the provision of support services, manage the documentation activities in accordance with our contractual obligations. Working collaboratively with regional teams and stakeholders will be critical to ensure success.

Procedures

• Effectively communicate with all internal stakeholders to allow full and accurate
• mapping of CRH policies, processes and other workflows
• Effectively and promptly managing your team’s performance, both as a team and
• individually – clearly setting out the level of performance and behaviour you expect
• Supporting and developing the team, helping them build the professional skills they need in the area they work in
• Create a positive, continuous improvement culture within the Contract Compliance Team and the SOP Writing Team, embedding and managing through the principals of reward, recognition, ownership and accountability
• Ensure effective management of risks through planning and service delivery, including escalating to senior management for action in a timely manner
• Build and maintain good relationships with internal colleagues, third parties and
• external organisations to support service delivery
• To provide cover across other teams as required
• Keep CCMS system, and other systems updated as required

  Connect and Collaborate

• Liaise regularly with line manager and team members
• Collaborate with others, attending meetings as required
• Supporting team members and provide on-the-job training
• Helping/providing cover for other team members as required
• Attending team and other staff meetings

 Responsive

• Keep up-to-date with all written and verbal communications (i.e. emails /
• Ensure all records are maintained and kept up-to-date according to company policies and procedures
• Communicate with external suppliers and customers as required
• Be responsive to external and internal communications
• Liaise closely with line manager, team members and other staff

 Talented

• Monitor own work levels, progress and development in the role
• Undertake all core learning and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan

 Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and Work toward own and team performance objectives
• Learn, understand and operate within contractual guidelines and service requirements

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project

 Professional

• Maintain a good understanding of the legislation of the contract 

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.