Description
Description
Are you ready to play a key role in helping our members achieve their financial goals? As a Loans Processor, you’ll be the detail-oriented professional working behind the scenes to ensure loan applications are handled smoothly and efficiently.
This is more than just a processing role - it’s an opportunity to bring your organisational skills, problem-solving mindset, and commitment to excellent service to a team that values collaboration and a member-first approach.
If you thrive in a fast-paced, detail-focused environment and enjoy being part of a mission-driven organisation, we’d love to hear from you!
What we’re looking for
To thrive in this role you will have:
- Experience in an administration or customer service role
- Excellent communication skills
- Evidence of numerical ability
- The ability to multi-task and work on your own initiative
You are ideally suited if you also have:
- Understanding and appreciation of the Credit Union movement
- Experience working in a regulated environment
This role will be a great fit for you if you are:
- Self-motivated and well-organised
- Confident using MS Office
- On board with our organisation values – Reliable, Respectful, People-Centric and Passionate.
What we are offering
You don’t need to have any experience in a Credit Union as full training is provided. Hybrid working is available for all employees, with a minimum 3 days at our offices in Birmingham (between 9am and 4:30pm) and the rest from home if you prefer. We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career.
Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2023.
Job Type: Full-time
Pay: From From £22,932.00 per year
Additional pay:
- Performance bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Service: 1 year (preferred)
Work Location: Hybrid - 3 days in Birmingham office (B26 3EA), 2 days from home