Customer Service Advisor @ Serve and Protect Credit Union

Terms & conditions

1. Introduction

These Terms and Conditions ("Terms") govern your application for employment with Serve and Protect Credit Union ("the Credit Union"). By submitting your application, you agree to comply with these Terms. Please read them carefully before applying.

2. Application Process

2.1 Accuracy of Information:

You confirm that all information provided in your application is complete, accurate, and up-to-date. False or misleading information may result in the rejection of your application or termination of employment if discovered after hiring.

2.2 Eligibility:

You must meet all eligibility criteria specified in the job posting, including the legal right to work in the United Kingdom. Proof of eligibility, such as a valid passport or visa, will be required during the recruitment process.

2.3 Submission of Documents:

You are responsible for submitting all required documents, such as your CV, cover letter, references, and certifications, by the stated deadlines.

3. Equal Opportunities

Serve and Protect is committed to being an equal opportunities employer. We ensure that all applications are treated fairly, regardless of age, gender, race, ethnicity, disability, religion, sexual orientation, or other protected characteristics under the Equality Act 2010.

4. Communication

4.1 Updates:

We will communicate with you via email or phone regarding the progress of your application or to request additional information.

4.2 Response Time:

While we aim to process applications promptly, there may be delays. You will be notified of any significant changes to the recruitment timeline.

5. Background Checks

As a financial institution, Serve and Protect is legally required to conduct thorough background checks on all prospective employees. These checks may include, but are not limited to:

  • Employment history verification.
  • Credit reference checks to ensure financial stability.
  • Criminal record checks, in compliance with the Rehabilitation of Offenders Act 1974.

Your application will be subject to the satisfactory completion of these checks.

6. Confidentiality and Data Protection

6.1 Use of Your Data:

The information you provide will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. Your data will be used solely for recruitment purposes and will not be shared with third parties without your consent unless required by law.

6.2 Retention of Data:

Unsuccessful application data will be retained for a maximum of 12 months in accordance with our data retention procedure.

6.3 Confidentiality:

You agree to keep any proprietary or sensitive information you receive during the recruitment process confidential.

7. Professional Conduct

By applying, you agree to adhere to the professional and ethical standards expected of employees in the financial services sector, as outlined by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA).

8. Job Offers

8.1 Conditional Offers:

Any job offer is conditional upon the successful completion of:

  • Background and reference checks.
  • Proof of right to work in the UK.
  • Any qualifications or certifications relevant to the role.

8.2 Right to Withdraw Offers:

The Credit Union reserves the right to withdraw or amend a job offer if required by legal, regulatory, or operational considerations.

9. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will be made available on our careers page.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


By submitting your application, you confirm that you have read, understood, and agreed to these Terms and Conditions.