Role Overview

We are looking to add a Member Services Officer to our small, dedicated team which acts as the key point of contact between us and our 50,000+ members across the Police, Military, Prison and Probation, Health and Fire services and their families.

You’ll be responsible for delivering excellent service to our members and potential members and supporting them to make the most of the Credit Union. You will support members on the phone and over email as well as handle new account applications.

This role is ideal for someone who loves people, cares about the work they do and enjoys being able to make a positive impact at work.

What we’re looking for

To thrive in this role you will have:

• Experience in an administration or customer service role
• Excellent communication skills
• The ability to multi-task and work on your own initiative

You are ideally suited if you also have:

• Understanding and appreciation of the Credit Union movement
• Experience working in a regulated environment

This role will be a great fit for you if you are:

• Self-motivated and well-organised
• Confident using MS Office
• On board with our organisation values – Reliable, Respectful, People-Centric and Passionate.

What we are offering

You don’t need to have any experience in a Credit Union as full training is provided. Hybrid working is available for all employees, with a minimum 3 days at our offices in Birmingham (between 9am and 4:30pm) and the rest from home if you prefer. We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career.

Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2024.

Reference ID: MSO4

Job Type: Full-time

Pay: From £22,932.00 per year

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Sick pay
• Store discount
• Work from home