Interview Coordinator - Wethersfield (FTC 12 months) (Ref: CRH093)

Job title:  Interview Coordinator x3

Department: Contingency Operations/Wethersfield   

Reporting to:  Site Manager

Location: Wethersfield on-site

Contract type: Fixed Term 12 months

Hours of work: 40 hrs per week - 3 week shift pattern Mon - Fri between 07.30 - 18.00

Salary: £32,240.00 per annum

The Interview Coordinator oversees the onsite interview arrangements for Service Users (SU’s), including ensuring that equipment is available and in good working order, supporting with technical issues and conducting welfare checks. The Interview Coordinator supports all elements of interview arrangements under minimal supervision and provides a thorough handover to team members on a rota system. 

The postholder works with Service Users and Colleagues based onsite and across the country at different sites and/or who work remotely. 



The Interview Coordinator works to an agreed rota system, working on three 8-hour shift patterns, covering the early, main and late shifts.

Procedures

Early Shift responsibilities

• Ensure all IT Equipment is present and working at the start of the day
• Ensure Interview Booths and Waiting area is clean and tidy
• Ensure Refreshments are available for interviewees
• Meet and Greet SU’s 15 minutes prior to first interview Session
• Set each Interviewee up within their booth and confirm the applicant's name/details to the Decision Maker upon answering the call
• Remain present in waiting area whilst interviews are on-going to assist with any issues.
• Post Interview conduct a welfare check in private with each Interviewee. If any concerns arise during welfare check, ensure this is communicated with Welfare team leader so appropriate action can be taken to safeguard the SU
• Enter welfare checks on Athens
• Assist with Second Interview Session
• Meet and Greet SU’s 15 minutes prior to Final interview Session
• Set each Interviewee up within their booth and confirm the applicant's name/details to the Decision Maker upon answering the call
• Handover final Interview session to Late Shift

Late Shift responsibilities

• Meet and Greet SU’s 15 minutes prior to Second interview session
• Set each Interviewee up within their booth and confirm the applicant's name/details to the Decision Maker upon answering the call
• Post Interview, conduct a welfare check in private with each Interviewee. If any concerns arise during welfare check, ensure this is communicated with Welfare team leader so appropriate action can be taken to safeguard the SU
• Enter welfare checks on Athens
• Receive Handover from Early shift regarding final Interview session.
• Remain present in waiting area whilst interviews are on-going to assist with any issues
• Post Interview, conduct a welfare check in private with each Interviewee. If any concerns arise during welfare check, ensure this is communicated with Welfare team leader so appropriate action can be taken to safeguard the SU
• Enter welfare checks on Athens
• Ensure IT Equipment is switched off
• Ensure Booths and Waiting area are left clean and tidy Secure Room

Main Shift responsibilities

• Maintain Email Box for Home Office Interview Co-Ordinators
• Liaise with HO Oversite team to Prepare and Share with Team Leaders & Site managers Interview Schedule for each day.
• Meet with each SU prior to their interview day to ensure they have received their Interview Invitation, Identify any specific needs (i.e translators) and understand the interview process (i.e where they need to attend and when to arrive).
• Book Translators that are required to assist interviews
• Maintain interview register (Noting start and Finish time of all interviews and any issues/delays)
• Log and report non-attendance and any issues to the HO Oversight team at the end of each day.
• Assist other Interview Coordinators with daily tasks
• Provide cover for other Interview Coordinators
• Report any IT Issues

Connect and Collaborate

• Work closely with your line manager and team members
• Collaborate with others, attending meetings as required
• Supporting team members and provide on-the-job training
• Provide cover for other staff as agreed by line manager

 Responsive

• Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
• Ensure all records are maintained and kept up-to-date according to company policies and procedures

 Talented

• Monitor own work levels, progress and development in the role
• Undertake all core learning and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan

Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project

Professional

• Maintain a good understanding of the legislation of the contract
• Ability to manage multiple tasks and prioritize.

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

*Successful applicants will require Counter Terrorism Clearance (CTC)*

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.