Operational Team Leader (ODA) (Ref:CRH097)

Job title:  Operational Team Leader (ODA)

Department: Operations

Reporting to:  Strategic Operational Lead Southeast

Location:  Southeast/London preferred

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £40,000.00 - £47,000.00 per annum

The Team Leader is responsible for the Overspill Dispersal Accommodation (ODA) and managing the team of Housing Officers responsible for these sites.

The Team Leader supports the Strategic Operational Lead for the area, ensuring management oversight of property inspections, incident management, complaints and the safeguarding and welfare checks of Service Users. 

Responsible for managing relationships with sub-contractors, the Team Leader ensures that standards are consistently met, policies and procedures are adhered to and Key Performance Indicators are achieved.

The Team Leader attends stakeholder meetings for their area, and liaises with the Customer, Regional Safeguarding Officers, Local Authorities, the Police and other Emergency Services. 

Procedures

Staff Management

• Planning and prioritising your diary to ensure monthly one to ones and performance reviews are completed alongside property inspections and audits. Outcomes of these inspections and audit will need to be reported to the Strategic Operational Lead.
• Managing your own personal time to meet business demands with a team of Housing Officers located and operating across Southwest to ensure the productivity of the team.
• Offering guidance and support to your team of Housing Officers who maintain the standards of their property portfolio and support the accommodated Service Users.
• Meeting both your own Key Performance Indicators and actively supporting your team to meet their objectives and meet the requirements of the Home Office contract.
• Communicating and liaising with stakeholders and local authority staff and sub-contractors, including the Police, NHS, involved charities and Environmental Health.
• Ensure your team is trained and developed to support the requirements of the contract and to support the successful completion of their role
• Planning and managing personal business objectives in line with the Statement of Requirements (SOR) set out in the Home Office contract
• Pursuing personal development of skills and knowledge necessary for the effective performance of the role.
• Deputising for Strategic Operational Lead at meetings when required.
• Ensure that complaints are responded to on time.
• Work closely with the Property team with regards to procuring new properties for the area.
• Ensure that property defects are reported and rectified in line with the contract.

Supporting the Service User (SU)

• Manage a caseload of Service Users and properties.
• Ensure that Housing Officers attend dispersals and facilitate inductions for Service Users, in line with the contract.
• Conduct monthly visits to a select number of properties and report any concerns.
• Manage and oversee overstayers and refusals to leave properties.
• Ensure that health and safety requirements are adhered to.

Managing a property portfolio

• Ensure that the Housing Officers and appropriately maintaining properties, through inspections.
• Make recommendations to the Property and Allocations Team, regarding any relocations of Service Users and termination of properties to provide more efficient use of portfolio/void management.
• Ensure terminated properties are effectively prepared for hand back to the Landlord as and when required.
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

Connect and Collaborate

• Ensure that you have regular contact with your line manager and team members, attending the Daily Operations Meeting for the Southwest and Wales.
• Collaborate with others and attend meetings as required.
• Support team members and provide on-the-job training as and when required.
• Provide cover for the other Southwest Team Leader, as and when required.

Responsive

• Keep up to date with all written and verbal communications (i.e. emails/messages/calls).
• Ensure all records are maintained and kept up to date according to company policies and procedures.

Talented

• Monitor own work levels, progress and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.

 Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.

Professional

• Maintain a good understanding of the legislation of the contract.

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

*Successful applicants will require Counter Terrorism Clearance (CTC)*

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.