Guest Service Representative

Our Guest Service Representatives not only hold the keys to every room, but they also hold one of the important roles in our hotel! With their naturally friendly and thoughtful attitude, and a passion for sharing their local knowledge of Kingston, our guest service representatives handle everything related to the guest such as creating reservations, preparing for arrivals, checking guests in and out of the hotel, processing payments and more in a friendly and helpful way .

• Welcome guests with genuine warmth and professionalism, handling check-ins and check-outs efficiently.
• Be a local ambassador by sharing must-see attractions, dining recommendations, and unique insights about the area.
• Respond promptly to guest requests, solving problems with creativity and care.
• Celebrate guest milestones, such as anniversaries or birthdays, with special touches
• Execute operational tasks and reports with precision to keep everything running smoothly.

• Can think quickly and resolve guest issues effectively
• Stays calm under pressure and adapts to changing situations
• Willing to learn and improve based on feedback
• Follows hotel policies and maintains high standards of conduct
• Friendly, approachable, and professional demeanor
• Strong interpersonal and communication skills
• Ability to handle guest concerns with patience and efficiency
• A genuine passion for hospitality and making guests feel welcome
• Understands and upholds brand standards
• Ensures guest requests are met accurately and promptly

Great Team Culture: Work in a respectful, collaborative environment where your contributions matter.

Career Growth – Learn new skills, gain hands-on experience, and advance within the company.

Reputable & High-Quality Workplace – Be part of a well-established, guest-focused hotel with high standards.

Job Stability & Perks – Enjoy competitive benefits, employee discounts, and flexible scheduling.

Exciting Guest Interactions – Meet people from all over the world and create memorable experiences.

At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more! 

 We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.