Assistant Banquet Manager

You will assist in leading the banquet staff while personally assisting in executing events based on requirements and standards. You will also develop and direct the team to provide consistent, high-quality service as well as manage and coordinate service to all meeting and banquet rooms for the Delta and the Quality Inn & Conference Centre while ensuring smooth and efficient operations, profitability, employee and guest satisfaction.

• Leading and supervising the Banquet team in all aspects of the department to ensure service standards are followed
• Supporting the Senior Banquet Manager & F&B Operations Manager in administrative duties, including but not limited to scheduling, payroll, ordering (Linen, Beer, Wine, Pop and Liquor), inventory, etc.
• Uses banquet beverage tracking sheets in control and managing the banquet beverage inventory and requisitioning liquor.
• Implement standards of service that mirror that at the Delta (i.e. standards, SOP’s, and policies & procedures)
• Consistently offering professional, friendly, and proactive guest service by addressing guest concerns quickly, responding with empathy, and ensuring proper communication and follow-up of guest concerns
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
• Maintaining consistent floor presence by supervising and inspecting all aspects of executing events, including set-up, food service, clearing, and clean-up, ensuring brand standards are maintained
• Creating unforgettable experiences for our guests by effectively communicating all banquet related materials to the kitchen & other support departments as required
• Collaborate with the Catering teams to maintain high level of service, exceptional guest service, and guest experience
• Planning the venue layout/Floor plan according to the number of guests and the type of event.
• You will meet & greet the convener to go over the BEO for food, times and setup
• Knowledge of banquet programs/apps and using word and excel spreadsheets
• Ensuring proper staffing and scheduling of Banquet team in accordance with labour, productivity, and CBA guidelines
• Contributing to a positive working environment by ensuring all colleague concerns are addressed in a timely, empathetic, and meaningful manner
• Proactively managing employee relations by conducting one-on-ones, daily shift briefings, and providing on-going support & guidance
• Following Health & Safety policies and procedures by actively promoting a safe working environment, improving fire safety and emergency procedures, recording accidents, and conducting investigations, and participating in return-to-work programs
• Following all safety and sanitation policies when handling food and beverage
• Promote teamwork, intercultural competency among team members, quality guest service through, education, effective communication and coordination with other departments
• Maintain best practices to ensure continuous positive employee relations (engagement, conflict resolution, training/development, labour compliance, etc.)
• Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
• Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.  
• Assisting Aquaterra Management Team by covering floor as required

The above areas of responsibility are not all inclusive and may be amended from time to time.

• Completion of secondary school diploma (Grade 12) plus additional post-secondary courses or licenses or a one year certificate in a related area, or equivalent.
• Minimum 1 year conference/event/banquet service experience, in a supervisory/management role
• Comprehensive knowledge of Food and Beverage, including alcoholic beverages
• Smart Serve certified
• Working knowledge of current POS systems for account management
• Strong computer skills for creation and distribution of reports
• Strong interpersonal and problem-solving skills
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions, and opportunities clearly with strong networking skills
• Strong leadership, customer service, and management skills. Believe in a strong ream culture and set the scene for high performance
• Adaptable leadership style to allow you to engage and motivate the team to achieve objectives
• Must posses strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
• Ability to work effectively in a multi-cultural environment with co-workers, clients and partners 
• Excellent communication skills, oral and written
• Highly organized, attention to detail, and a service focused personality
• Able to handle multiple priorities and work to deadlines
• Problem solving skills – able to calmly and efficiently manage conflicts, critical situations and challenges
• Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.