Spinwise is on the hunt for a Customer Support Representative in Riga, Latvia. Are you ready to embark on an adventure in one of the most exciting and vibrant companies in the world of iGaming? Then it’s time to show up and show out!
Customer Support Representative
- Full-time
- Customer Support
- Latvia
Your main responsibilities including but not limited to
- Diving into conversations with customers through chat and email channels in a prompt and friendly manner
- Utilizing CRM systems to look up and retrieve relevant information
- Investigating customer issues and resolving them with blazing efficiency
Our requirements
- Willingness and ability to work in all three shifts: 09:00-17:00; 17:00-01:00; 01:00-09:00.
- Good knowledge of the English language both verbal and written
- Detail-oriented nature
- Experience in the Customer Support position would be an advantage
Bonus skills
- Proficiency in using CRM systems and support tools (Zendesk, Jira, knowledge bases)
- Knowledge of the iGaming industry
- Communication and logical reasoning skills
- Goal-setting, multitasking and troubleshooting
- Ability to concentrate under pressure
- Teamwork mentality
What’s in it for you?
- After probation, with an hourly rate of €8.40, your monthly gross salary will range between €1,400 and €2,800, depending on the number of shifts and performance
- Unlock your career potential and seize growth opportunities with us
- A hybrid work model with a balance between remote work and time in our Riga city centre office
- Intensive and thoughtful training from experienced management and colleagues - join us even if you don’t have any Customer Care experience
- Fun team-building events (we know how to switch off!)
- Enjoy your birthday as a paid day off
- Access to a generous health insurance package, after probation
- Paid lunch every day, so you can focus on the fun!