Description
Overview of Role
Working as part of our Energy Management Team you will be using prescribed software to upload and validate utility bills against contract rates, consumption data and meter reads. Be able to perform manual validation and audit outside of these systems. Validated bills to be presented ready for members monthly post out pack with invalidated bills to be categorised and logged for further query and investigation within the team. You will also provide technical and billing expertise to ensure the seamless operation of members’ energy supply contracts.
Duties and Responsibilities:
- Receiving and accounting for invoices & credit notes from utility suppliers in prescribed format.
- Batch uploading energy invoices, credit notes and Half Hourly data to System-Link (SL)
- Manual validation of energy invoices where appropriate
- Processing validation routines and investigating reasons for failed validation within SL
- Raise and categorise the reasons for failed validation via agreed query logging process (issues that cannot be resolved within same post out cycle)
- Communicating as necessary with members, suppliers and colleagues to resolve queries and bill validation issues. (issues that can be concluded within same post out cycle)
- Build rapport with Energy team and interact with colleagues across the business as required
- Follow up and management of queries raised to point of conclusion / resolution
- Assisting with any aspect of monthly post-out process
- Ensure energy management systems are kept current and accurate
- Engage with internal and external stakeholders to ensure solutions are agreed and concluded both satisfactorily and to accepted timescales
- Identify reoccurring queries or problems and ensure they are raised to the Utilities Procurement Manager
- Ensure that the change of tenancy process is completed
- Ensure processes are followed for installation of replacement meters
- Proactively identify process improvements and raise to the Utilities Procurement Manager
- Ability to work outside of usual office hours as and when required. You may also be asked to represent the company outside of the office.
- Maintain up to date query logs to facilitate management of queries through to resolution