HOSTESS

The Host/Hostess will report to the Restaurant Manager. They will be responsible for greeting the Guest, escorting them to the table and seating them cordially and courteously thereby ensuring a genuine welcome and interest in their dining experience. 

Key duties and responsibilities:

• Maintains efficient and attentive service to ensure guest satisfaction.
• Completes opening and closing duties
• Answers the telephone, takes reservations,  handles walk-ins as well as answers the Guests questions
• Understands the sequence of service in the restaurant, the table numbers, chair position and floor plan
• Greets and seats the Guests,  presents the menu and the wine lists, ascertains water preference and takes beverage order
• Provides service in the lounge area and the front bar when necessary
• Takes food and wine order, opens a check and posts the order whenever the business levels require and/or an instruction is received from the manager.
• Monitors the room and presence and serves the wine/champagne whenever the business levels require and/or an instruction is received from the manager.
• Follows up on wine/cocktails and clears cocktails and wine glasses and ashtrays
• Checks for satisfaction and handles complaints by actively communicating with the manager.
• Provides post meal service and farewell, handles complaints as well as  lost and found

• Basic knowledge in Microsoft office, good computer and communication skills

• Ability to maintain a high standard of customer service and use initiative

• At least two years’ experience in hospitality or a similar environment.

• Ability to work under stress calmly and professionally in a busy environment.

• Ability to stand and walk for a full shift.