Description
If you are an energetic individual with excellent communication skills, a passion for helping rural businesses with the procurement of key business inputs, then this is the role for you. You will be at the forefront of building and maintaining relationships with our Members to help them succeed in the business plans.
Through connecting with our Members - over the phone, by email and through visits - you will proactively identify how AF can contribute. You will be responsible for a high level of service for every Member you work with as well as delivering an increase in the financial value of goods and services ordered through us.
You will be based at our main office near Norwich, Norfolk. There is flexibility to remote work one day per week. Travel to meet Members and attend events anywhere in the UK is essential.
Responsibilities
With our current AF Members
· Provide our excellent level of service to all
· Achieve targets and manage existing Member accounts to agreed level
· Complete regular reviews as appropriate by Membership type and potential spend
· Keep Members up to date on all aspects of AF, particularly new products and services
· Monitor, and act upon, GAP analysis and potential spend
· Complete reports following each Member visit/telephone review
· Work with allocated Members in agreed areas of the UK
· Upload completed reports to our AF CRM in a timely manner
· All Member interaction, calls and meetings, to be recorded on CRM
· Work alongside the AF Procurement and Communications teams to help our Members
With potential new Members
· Ensure new prospects receive follow up call within 24 hours of initial enquiry
· Introduce all services of AF and potential to save money and secure supplies
· All new enquiries added to CRM system along with business description and other details
· Complete a visit/conversation report detailing the required business information
· Assist Members to increase products and services purchased through AF