Contract type

Permanent

Location

Barton Marina

Hours

37.5 hours Various shifts across 7 days

Annual salary

£29,542.50 (Retail Band E)

This is an exciting opportunity to lead and shape a brand-new hospitality venture for St Giles Hospice. As we launch our first licensed café and hospitality space, we are looking for an energetic, commercially minded and passionate Food & Beverage Manager to help create a welcoming destination for our local community.  

This is far more than a traditional café role. Alongside delivering an outstanding food and beverage offer, this role will play a key part in developing a vibrant social space with future opportunities for events, community activities, private hire and evening hospitality experiences.

The successful candidate will be responsible for managing food preparation, ordering, stock control, operational compliance and team leadership whilst creating a welcoming and community focused hospitality environment that delivers strong commercial performance and exceptional service standards. Lead the day-to-day operation of the café, driving high standards, exceptional customer experience, strong financial performance and a positive team culture across paid staff and volunteers. As a new venture, this is a unique opportunity for someone who is excited by innovation, creativity and the chance to build something special from the very beginning whilst supporting the vital work of St Giles Hospice. 

For the full job description please click the link below:

Job Description

If you want to have an informal chat about this role, please contact Lorraine Ward on 01543 432 031

Qualifications

Essential

·       Level 3 Food Safety and Hygiene Certificate

·       Allergen Awareness Certification

·       GCSE Grade C/4 or above in English and Maths or equivalent qualification.

·       Personal Licence holder qualification

·       Supervisory or management qualification

·       First Aid qualification

Desirable

·       Health and safety qualification

·       Hospitality, catering or customer service-related qualification

·       Ability to undertake mandatory training relevant to the role.

Knowledge and experience

Essential

·       Experience working within a hospitality, café, food service or licensed environment.

·       Experience preparing and serving food within a customer facing environment.

·       Experience managing stock ordering, stock control and supplier relationships.

·       Experience overseeing food hygiene and kitchen standards.

·       Understanding of allergen management and food safety legislation.

·       Experience supervising or managing teams within a customer facing environment.

·       Experience delivering high standards of customer service.

·       Experience managing day to day operations within a fast-paced environment.

·       Understanding of food hygiene, health & safety and compliance requirements.

·       Experience handling cash, stock control and ordering processes.

·       Experience managing competing priorities and problem solving effectively.

·       Experience building positive working relationships with colleagues, customers and stakeholders.

·       Experience managing licensed premises.

Desirable

·       Experience supporting menu development and seasonal food offers.

·       Experience working within fresh food or licensed environment

·       Experience working with or leading volunteers.

·       Experience supporting hospitality events or functions.

·       Experience opening or developing a new hospitality venue or concept.

·       Experience analysing sales performance and identifying commercial opportunities.

·       Experience using EPOS or hospitality systems.

Values

·       Exhibits our hospice values and behaviours

Skills

Essential

·       Ability to prepare and service food to a high standard.

·       Ability to manage food ordering, stock rotation and wastage effectively.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal skills.

·       Ability to motivate, support and develop others.

·       Strong organisational and time management skills.

·       Ability to work collaboratively across teams and departments.

·       Good problem solving and decision making skills.

·       Ability to remain calm and effective under pressure.

·       Strong customer service skills with a positive and welcoming approach.

·       Ability to maintain high operational and presentation standards.

·       Competent IT skills including emails, and Microsoft systems.

Desirable

·       Menu planning or food development skills

·       Knowledge of hospitality gross profit margins and cost control.

·       Ability to analyse sales and performance data.

·       Experience planning rotas and managing staffing levels.

·       Event coordination or hospitality planning skills.

·       Training and coaching skills.

Personal Attributes

·       Passionate about delivering excellent customer experience.

·       Energetic, proactive and positive approach to work

·       Commitment to the values of St Giles Hospice.

·       Takes pride in maintaining high standards.

·       Creative and open to new ideas and innovation.

·       Trustworthy, professional and reliable.

·       Inclusive and approachable leadership style.

·       Flexible and adaptable approach to business needs.

·       Ability to work with empathy, compassion and sensitivity.

·       Strong sense of accountability and ownership.

·       Enthusiasm for developing new ideas and experiences.

·       Confident networking and building local relationships.

 Other requirements

·       Eligibility to work in the UK

·       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Benefits

• 25 days holiday plus bank holidays (Pro-rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.