Contract type

Permanent

Location

Barton Marina

Hours

22.5 (Part time) Various shifts across 7 days

Annual salary

£15,268.50 (Retail Band X)

This is an exciting opportunity to join St Giles Hospice as we launch our very first hospitality venue, a vibrant café space with licensed offer, indoor and outdoor seating, and ambitious plans for future growth, events, and community experiences.

As Duty Food & Beverage Manager, you will play a key role in supporting the day to day running of the café, helping to create a welcoming, high quality experience for every customer while supporting a positive and motivated team culture. You will work closely with the Food & Beverage Manager to ensure excellent standards across service, food preparation, stock control, compliance, financial performance, and tea, leadership.

This hands-on role suited to someone energetic, organised, commercially aware, and passionate about hospitality with purpose. You will help bring the St Giles Hospice values to life every day through exceptional customer service, teamwork, creativity and pride in the environment we create for our community.

At St Giles Hospice, every coffee served, every customer welcomed, and every experience created helps support people, and their loved ones, living with terminal illness.

For the full job description please click the link below:

Job Description

If you want to have an informal chat about this role, please contact Lorraine Ward on 01543 432 031

Qualifications

Essential

·       Level 2 Food Safety and Hygiene Certificate

·       Allergen Awareness Certification

·       GCSE Grade C/4 or above in English and Maths or equivalent qualification.

·       Supervisory or management qualification

Desirable

·       Level 3 Food Supervising in catering Certificate

·       Personal Licence holder qualification

·       Health and safety qualification

·       Hospitality, catering or customer service-related qualification

·       Ability to undertake mandatory training relevant to the role.

·       First Aid qualification

Knowledge and experience

Essential

·       Previous experience within a hospitality café, restaurant, or food service environment.

·       Experience preparing and serving food within a customer facing environment.

·       Experience delivering excellent customer service.

·       Experience supporting or supervising a team.

·       Experience overseeing food hygiene and kitchen standards.

·       Understanding of allergen management and food safety legislation.

·       Understanding of food hygiene, health & safety and compliance requirements.

·       Experience working in a fast-paced environment.

Desirable

·       Experience within a licensed venue.

·       Experience supporting menu development and seasonal food offers.

·       Experience working within fresh food or licensed environment

·       Experience working with volunteers.

·       Experience assisting with events or functions.

·       Experience opening or developing a new hospitality venue or concept.

·       Experience supporting sales growth and commercial performance.

·       Experience using EPOS or hospitality systems.

Values

·       Exhibits our hospice values and behaviours

Skills

Essential

·       Strong communication and interpersonal skills.

·       Ability to remain calm and effective under pressure.

·       Organised with good attention to detail.

·       Ability to prepare and service food to a high standard.

·       Ability to manage food ordering, stock rotation and wastage effectively.

·       Strong leadership and team management skills.

·       Ability to motivate, support and develop others.

·       Ability to work collaboratively across teams and departments.

·       Good problem solving and decision making skills.

·       Strong customer service skills with a positive and welcoming approach.

·       Ability to multitask and prioritise workload effectively.

·       Competent IT skills including emails, and Microsoft systems.

Desirable

·       Supporting planning or food development skills

·       Knowledge of hospitality gross profit margins and cost control.

·       Ability to analyses sales and performance data.

·       Experience planning rotas.

·       Event coordination or hospitality planning skills.

·       Reporting KPIs

Personal Attributes

·       Passionate about delivering excellent customer experience.

·       Positive, proactive, and enthusiastic approach.

·       Flexible and adaptable.

·       Professional and reliable.

·       Team focused with a willingness to support others.

·       Commitment to the values of St Giles Hospice.

·       Takes pride in maintaining high standards.

·       Inclusive and approachable leadership style.

·       Ability to work with empathy, compassion and sensitivity.

·       Strong sense of accountability and ownership.

Other requirements

·       Eligibility to work in the UK

·       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Benefits

• 25 days holiday plus bank holidays (Pro-rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.