Contract Type

Permanent - St Giles Hospice Shops

Location

Brownhills

Hours

37.5 hours (5 days out of 7) fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

£24,667 (Retail Band A)

Do you have a passion for fashion and love making a difference in your local community? If so, this could be the perfect role for you!

As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers, ensure smooth operations and deliver excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted. 

You’ll have excellent leadership and strong commercial skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience. You will be able to demonstrate exceptional customer service skills and be expected coach and motivate your team to deliver performance targets.

You will work closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy. 

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

Job Description

If you want to have an informal chat about this role, please contact Tony Barratt on 01543 432 031

Qualifications

Desirable

·      Management qualification

Knowledge and experience

Essential

·      Previous retail management or supervisory experience

·      Understands of health and safety regulations and has the ability to enforce policies and processes.

·      Ability to plan and priorities workloads and delegate accordingly.

·      Experience in Visual Merchandising.

·      Good written and Outstanding communications skills.

·      Excellent customer focus.

·      Experience of sales management, profit and loss.

·      Ability to work of own initiative.

·      Experience of EPOS systems and their function and experience of using other computer software.

·      Ability to use IT systems and to understand data to drive performance.

Desirable

·      Local community knowledge

·      Understanding of charity retailing/Fashion merchandising.

·      Previous line management experience

·      Experience in achieving goals and identifying opportunities

·      Has the ability to implement and enforce policies

·      A desire to work as part of a team to generate fresh and innovative community-based ideas.

·      Experience and/or understanding of Gift Aid processes and procedures.

·      Experience of working with volunteers.

Values

·      Exhibits our hospice values and behaviours

Skills

Essential

·      Proven customer service skills

·      Flexible and be able to adapt to change on a daily basis

·      Able to complete physically demanding work in the form of standing for long periods and moving stock

·      Ability to lead on all administrative task, such a cash handling.

·      Be a keen problem solver.

·      Ability to follow organisational policy and procedures.

·      Has basic ability with IT/Office/SharePoint

·      Proven ability to work within a team and have effective working.

Desirable

·      Demonstrate an understanding of effective team leadership.

Personal Attributes

·      Customer focused

·      Willingness to learn

·      Flexible and adaptive to change

·      Strong communicator

·      Good interpersonal skills

·      Good time keeping & strong work ethic

·      Conducts themselves’ in a professional manner

·      Good organisational skills

·      Inclusive and diverse in their approach

·      Empathetic

·      Team Player

·      Able to work under pressure

·      Collaborative

·      Ambassador for St Giles Hospice

Other requirements

·      Eligibility to work in the UK

·      Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Benefits

• 25 days holiday plus bank holidays (Pro-rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.