Content Coordinator: UK - Swindon, PT - Porto, ES - Madrid

Improve International was established in 1998 by a group of veterinary surgeons from across the UK. We run Continuous Professional Development training from veterinary professionals to help develop the skills and knowledge required in practice. Our programmes utilise a combination of review lectures, case-based discussion and, where applicable, hands-on practical sessions. Within Improve we also have the function of ‘The International School of Veterinary Postgraduate Studies (ISVPS)’. This function is dedicated to providing veterinary surgeons, nurses and technicians with high quality, achievable qualifications that are recognised internationally. We are an international organisation with offices in the UK and Portugal.

The Content Coordinator supports the successful delivery and continuous improvement of our postgraduate programmes by coordinating content workflows end-to-end. This role is highly operational and detail-driven, ensuring content is accurate, consistent, on time, and production-ready across multiple formats (written materials, recorded lectures, Active Learning Activities (ALAs), podcasts, panel discussions, transcripts, and other learning assets). The post holder works closely with internal teams and external subject matter experts (speakers/authors) to maintain quality, manage timelines, and ensure robust version control. The role also contributes ideas to strengthen the market positioning and commercial exploitation of each product.

Content coordination & delivery

• Coordinate content workflows for an agreed portfolio of programmes/modules, ensuring milestones, dependencies, and deadlines are met.
• Act as the day-to-day liaison with content authors and speakers to gather materials, clarify requirements, and keep delivery on track.
• Track progress, risks, and actions using agreed tools and reporting methods (e.g., trackers, dashboards, shared logs), escalating issues early and proposing solutions.

Quality assurance (QA) & editorial consistency

• Review and quality-check course content for clarity, completeness, consistency, and alignment with house style and programme templates.
• Ensure learning assets are correctly structured, labelled, and ready for upload/production (including metadata, file naming, and format checks).
• Support content updates and improvements through controlled review cycles, documented change logs, and clear sign-off points.

Transcripts, Knowledge Centre & Moodle readiness

• Coordinate transcript production and readiness (receiving inputs, managing review cycles, ensuring consistency and clarity).
• Coordinate Knowledge Centre preparation and ensure materials are structured, complete, and ready for upload into Moodle in line with programme standards.

Scheduling & production support

• Coordinate scheduling and logistics for content production (recordings, podcasts, panel discussions, asset collection), including speaker communications and readiness checks.
• Support the logistics and preparation for live/interactive components such as Ask It Now / Solve It Together, ensuring materials, prompts/notes, and documentation are ready in advance.
• Work closely with internal production/digital teams to ensure content is delivered in the correct format and to production timelines.

Version control & governance

• Maintain robust version control across all course materials, ensuring a single source of truth and a clear audit trail of changes.
• Ensure content is stored, organised, and retrievable in line with internal governance and compliance expectations.

Marketing exploitation & product storytelling

• Proactively generate ideas to strengthen the market appeal of each programme: key selling points, differentiation angles, campaign hooks, speaker highlights, and “why this matters” narratives.
• Complete/coordinate the marketing form for modules/programmes by capturing key strengths, suggested messages, cross-selling opportunities, and ideas for future campaigns.
• Collaborate with marketing/sales teams by supplying product insights and supporting materials (e.g., module highlights, programme summaries, learning outcomes, speaker bios).
• Identify and suggest opportunities to repurpose educational content into marketing assets (within agreed guidelines), such as short clips, key takeaways, or themed content series.

Post-publication feedback loop

• Support the post-publication feedback loop by monitoring delegate feedback with relevant stakeholders, logging improvement opportunities, and coordinating updates for future intakes.

Requirements:

• Veterinary or vet nursing qualification is essential.
• Experience in a coordination, content, editorial, programme support, or training/education environment (desirable).
• Strong operational project coordination skills: planning, tracking, prioritisation, and follow-through across multiple workstreams.
• Excellent attention to detail with proven ability to quality-check content and spot inconsistencies.
• Confident communicator able to liaise professionally with external speakers/authors and internal teams.
• Comfortable working with structured templates, trackers, document repositories, and version-controlled workflows.
• Commercial curiosity and an ability to spot marketable angles in educational content.
• Experience in the veterinary sector or postgraduate education is desirable, but not essential.

Personal attributes 

• Deadline-focused, organised, and reliable under pressure.
• Solution-oriented mindset: anticipates problems and proposes practical fixes.
• Collaborative and service-minded, with a strong customer/learner focus.
• Clear and adaptable written and verbal communication.
• High ownership of quality and a proactive attitude to continuous improvement.

Annual Leave Entitlement: 25 days plus public holidays plus 1 additional day, 1 additional day after 3 years' service and another additional day after 10 years' service

Additional Leave: Our offices close annually for the afternoon on Christmas Eve and New Year's Eve globally. All employees are provided with company paid leave for these periods.

Pension: Employee 4% and Employer 5% The employer contribution increases with a step change % of 1% increase every 3 years to a max of 10%

Annual bonus: Discretionary Annual Bonus (based on company and personal performance)

Weekly Hours: 37.5

Location: Office based with hybrid working available

Travel: Occasional travel to other locations as required

Vision Testing: Eye care voucher for eye testing UK.

Maternity/Adoption Leave: 16 weeks company maternity leave/pay

Paternity/Adoption leave

Electric Car Scheme: UK Salary Sacrifice

EAP: Employee Assistance Programme - available 24/7 phone line

Refer a friend programme 

Shopping discount portal

Bring your dog to work

Free tea and coffee

Parking

Annual Leave Entitlement: 23 days plus public holidays, plus additional service dates after 3 years one additional holiday, and after 10 year one additional holiday, to a maximum of 25.

Additional Leave: Our offices close annually for the afternoon on Christmas Eve and New Year's Eve globally. All employees are provided with company paid leave for these periods.

Weekly Hours: 40 

Location: Central city location (Porto) near public transportation. Office based role but hybrid working available - usually 3 days in the office and 2 working from home.

Annual Bonus: Discretionary Annual Bonus (based on company and personal performance) 

Medical Insurance: Company Paid (permanent employees). Temporary employees have the option to purchase medical insurance at reduced company rate.

EAP: Employee Assistance Program

Benefits Portal: We use 'Coverflex' and employees can manage their allowance and also have access to discounted shopping and entertainment option.

Short walk to the Metro

Full training provided

Free tea and coffee 

Great team spirit in the office and comfortable office environment 

Multi-cultural team and colleagues based globally. 

Annual Leave Entitlement: 26 annual leave days plus public holidays (regional)

Additional Leave for office closure: Additional leave on the afternoon of the 24th and the 31st December.

Weekly Hours: 39

Location: Madrid, Spain - at our facility in Madrid with hybrid working available, depending upon business needs.

Annual bonus: Discretionary Annual Bonus (based on company and personal performance)

EAP: Employee Assistance Program (EAP) with other benefits such as discount shopping portal.

Health Insurance: Paid health insurance via the company (depending upon eligibility).

Full training provided

Great team spirit in the office and comfortable office environment 

Multi-cultural team and colleagues based globally