Assistant Restaurant Manager - Contract

Your primary responsibility is to manage the day to day operations in the Restaurant, Bar/Lounge, Grab & Go, Room Service, and seasonal Patio. You will ensure a superior guest experience through efficient operations, adherence to brand standards, exceptional customer service, and an inviting and welcoming atmosphere.  

• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
• Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up
• Checking food & beverage quality, plate presentation, and appearance and cleanliness of the restaurant, lounge and patio area
• Monitoring the day’s reservation activity, and working as required with the Restaurant Manager to discuss scheduling options
• Assist the Restaurant Manager in forecasting and determining when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
• Train new employees on restaurant and patio service standards and health & safety standards and manage performance
• Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly
• Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
• Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
• Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
• Maintain a positive, welcoming and inclusive working environment to attract and retain qualified talent
• Check opening and closing duties for all meal periods completed
• Walk-through service areas to ensure readiness and ambience is appropriate
• Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book
• Assist in updating any pricing and items in Micros
• Advise Chef/Restaurant Manager of items requiring re-order
• Receive any wine or liquor orders on behalf of management if they are unable.
• Demonstrate Delta Brand Standards at all times
• Record in Shift Notes the daily activities of the patio that shift

The above areas of responsibility are not all inclusive and may be amended from time to time.

• 2 years previous management experience in the restaurant industry, preferably in a patio setting
• Strong communication skills and proven leadership skills
• Creative mind and strong attention to detail
• Excellent organizational and time management skills
• Superior employee relations and interpersonal skills
• Ability to handle high pressure situations with tact and diplomacy
• Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
• Ability to work effectively in a multi‐cultural environment with co‐workers, guests, and partners
• Must be flexible to work days, evenings, and holidays

This is a contract, salary position lasting from 9-12 months to fill a maternity leave role.

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.