Room Attendant

The Room Attendant is as an important role in our establishment by ensuring the cleanliness and highest quality standards for our guests’ rooms. With attention to detail, efficiency, and effectiveness, you will clean, maintain, and create a welcoming and comfortable atmosphere for our guests during their stay. 

• Strip and make all beds in guest rooms according to company standards
• Clean all washrooms in guest rooms according to company standards
• Properly vacuum complete carpet area in guest rooms
• Any maintenance problems to be reported to housekeeping immediately
• Any room damages to be reported to housekeeper immediately
• Report any unusual activity on your assigned floor to Housekeeper or Front Desk immediately
• Help laundry as required
• Proper stocking and maintaining of your cart at all times
• Always close drapes, turn off lights and sign check sheets when room is completed
• Ensure all dirty dishes and glasses are taken to the kitchen
• Double check drawers and cupboards to ensure nothing was left behind by guest
• Any items left by guest must be turned into Lost and Found immediately
• All rooms to be cleaned according to company standards
• Ensure room literature is properly placed in rooms
• Advise housekeeper of any outstanding DND rooms after 2:00 p.m.
• Hotel standard is to clean 16 rooms per day.
• Cleaning of public areas
• Always conscientious of Health and Safety when performing duties
• Helps co-workers when need arises
• Performs extra duties from time to time when need arises
• All other duties as assigned

The above areas of responsibility are not all inclusive and may be amended from time to time

• Minimum completion of Grade 10 education
• Minimum 1 year experience in a cleaning environment, preferably in a hotel setting considered an asset
• Minimum 1 year of customer service
• Flexibility to work any day of the week
• Must be polite, courteous, and customer focused
• Hardworking, reliable, and a team player
• Excellent organizational and interpersonal skills
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a mutli-cultural environment with co-workers, managers, and guests
• Ability to work as a team or independently

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.