Highsite Network Technician

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Teamwork and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind. We have come a long way and have amazing stories to tell!  

What we offer:

• Health Insurance, Medical aid
• Comprehensive Life Cover 
• Free 24/7 Employee Assistance Program (EAP) for all our staff and their family
• Annual performance bonuses and salary increases
• Employee Share Ownership Plan (ESOP) for qualifying staff
• Generous time off (annual leave)
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays
• Fun company events including transportation
• Sports club 
• Staff loans (interest-free)

A highly proficient network engineer to work in close collaboration with our software and network engineering teams. As a member of our team, your primary responsibility will be the meticulous upkeep and vigilant monitoring of TooMuchWifi’s  rapidly expanding network.

A network technician plays a critical role in ensuring the smooth operation and maintenance of computer networks within an organisation, and is responsible for the installation, configuration, troubleshooting, and maintenance of network infrastructure, including hardware, software, and communication systems. Network technicians are essential in supporting the organisation's connectivity and for ensuring that employees can effectively communicate and access resources.

• Network Infrastructure Setup:  Network infrastructure components such as routers, switches, firewalls, and wireless access points. Configure these devices to ensure optimal performance, security, and reliability.

• Network Maintenance: Perform routine maintenance tasks, including monitoring network performance, identifying and resolving issues, and applying necessary updates and patches. Conduct regular inspections, diagnose network problems, and implement solutions promptly to minimise downtime.

• Troubleshooting: Diagnose and resolve any network issues when they arise. Use network monitoring tools, diagnostic utilities, and technical expertise to identify the root cause of problems, whether it is related to hardware, software, or connectivity issues.

• User Support: Provide technical assistance and support to end-users experiencing network-related issues. Communicate technical concepts in a user-friendly manner, assisting individuals in resolving connectivity problems, setting up network access, or troubleshooting network-related software.

• As a network technician, you play a crucial role in ensuring the smooth functioning of an organisation's network infrastructure. By installing, configuring, maintaining, and troubleshooting network systems, enable efficient communication and collaboration among employees. 

• Your expertise in network technologies and strong problem-solving skills contribute to the overall productivity and security of the organisation. With the constant evolution of technology, your role as a network technician remains vital in adapting and maintaining reliable network environments. Embracing a growth mindset and investing in professional development will help you stay ahead in this dynamic field.

• Strong knowledge of networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, routing, etc.).
• Proficiency in configuring and troubleshooting network devices (routers, switches, firewalls, wireless access points).
• Familiarity with network monitoring and diagnostic tools.
• Understanding of network security principles and best practices.
• Knowledge of cabling standards and experience with physical network installations.
• Ability to document network configurations and procedures accurately.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are beneficial but not always required.
• Valid Drivers License and own vehicle