Technical Business Analyst

TooMuchWifi is a leading provider of fast, reliable, and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture that encapsulates our values: Accountability, Kindness, Integrity, Teamwork, and Hard Work.

We care deeply about our dedicated and hardworking team, as well as the communities we serve.

Our purpose, mission, and social impact drive and inspire us every day.

Our working environment is colourful, fun, collaborative, and kind. We have come a long way and have amazing stories to tell!

What we offer:

● Health Insurance and Medical Aid benefits

● Comprehensive Life Cover

● Free 24/7 Employee Assistance Program (EAP) for all our staff and their family

● Annual performance bonuses and salary increases

● Generous time off (annual leave)

● Birthday leave

● Discounted TooMuchWifi internet packages

● Casual Fridays

● Fun company events

● Staff loans (interest-free)

● Successful candidate placement referral cash bonus for staff

We are seeking a Technical Business Analyst to serve as the critical translation layer between business stakeholders, operational teams, and software engineering.

In this role, you will lead discovery workshops, dissect business problems, and

transform high-level requirements into clear, granular, and actionable technical

specifications (user stories, acceptance criteria, data flow diagrams, and functional schemas) that developers can build and QA can rigorously test.

Stakeholder Engagement & Requirement Gathering

○ Partner with cross-functional business stakeholders (operations, finance,

sales, customer support, executives) to understand operational pain

points, business goals, and strategic workflows.

○ Partner with cross-functional business stakeholders (operations, finance,

sales, customer support, executives) to understand operational pain

points, business goals, and strategic workflows.

○ Map "as-is" operational processes and design optimized "to-be" workflows

using standardized notation (BPMN, UML activity diagrams).

○ Challenge assumptions constructively, balance conflicting business

priorities, and guide stakeholders toward scalable digital solutions rather

than bespoke operational workarounds.

Technical Specification & Engineering Translation

○ Translate high-level business goals into granular, developer-ready

artifacts: Epics, User Stories and testable acceptance criteria.

○ Define system interaction details, including data mapping, field-level

validations, error handling scenarios, and edge cases.

○ Collaborate with software architects and technical leads to map functional

requirements against REST APIs, microservice boundaries, third-party

integrations, and database schemas.

○ Define data contracts and field-level mappings, detailing input validations,

edge cases, and expected system behaviour across integrated systems

and APIs.

Agile Backlog & Delivery Enablement

○ Partner with Product Managers and Engineering Leads to prioritize, refine,

and maintain a healthy, sequenced sprint backlog.

○ Enforce the Definition of Ready (DoR) to ensure no work enters an active

sprint with unresolved scope, missing assets, or ambiguous logic.

○ Act as the daily on-call domain expert for software engineers during active

sprints, rapidly answering functional edge-case questions and unblocking

development.

Quality Assurance & User Acceptance Testing (UAT)

○ Collaborate with engineers to ensure test plans and automated test suites

adequately cover business-critical paths and non-obvious failure modes.

○ Design, coordinate, and facilitate UAT with business stakeholders, tracking

feedback, triaging defects, and validating that delivered features fulfil the

original business intent.

○ Document system capabilities, release notes, and operational handoff

guides for customer-facing or internal operations teams.

● Experience: 3–6+ years as a Business Analyst, Systems Analyst, or Technical

Product Owner embedded directly within software engineering teams building

custom web, mobile, or enterprise platforms.

● Agile Proficiency: Deep practical experience in Scrum or Kanban environments,

with proficiency in backlog management tools (Jira, Linear, Confluence).

● Technical Fluency:

○ Solid working knowledge of software architectures (RESTful APIs,

webhooks, microservices, asynchronous events, relational vs. non-

relational databases).

○ Ability to comfortably read and discuss system architectures, REST APIs,

JSON/XML payloads, and relational data structures.

○ Ability to read and write SQL queries to inspect schemas, validate data

flows, and analyze production datasets.

○ Comfortable inspecting JSON payloads, API endpoints (via

Postman/Swagger), and system log flows to trace requirements.

● Communication & Negotiation: Exceptional written and verbal communication

skills; ability to speak the language of finance, operations, and executives while

maintaining technical credibility with engineers.

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