Debt Collection Agent (Administration)

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

• Provide a successful organization of work tasks
• Know the specificity of the operations of the company and its structure
• Comply with all ethical standards and norms
• Accurately maintain the confidential information of the company and its 
• customers
• Employee is responsible for a precise, timely and complete execution of tasks determined in this job description
• Organize and co-ordinate assignments of daily field assignments.
• Update of both internal and external field cases in the ERP system.
• Assist in the preparation of regularly scheduled field reports.
• Support of customers who visit the office on repossessed units in the yard and negotiating for payments.
• Submit and reconcile field expense reports
• Provide information to customers by answering questions and requests
• Generation of field letters in the system.
• Resolve daily administrative problems.
• Uploading photos of ads on websites – Jiji, car portal & Facebook
• Conduct external valuations 
• Updating discounts on Jiji & car portal 
• Create DCAC invoice 
• Running of Auction & Announcing auction winners 
• Any other duties assigned.

• Diploma/Degree in Business Administration or related field.
• Strong desire to learn along with professional drive
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities