Description
Type of Job: Full-time, Permanent
Place of work: East Grinstead (Hybrid)
We are looking for a Head of IT who will be responsible for a varied set of activities and responsibilities in IT Operations, Project Management & Support. You would join our team at our Head Office in East Grinstead, West Sussex, in a full-time capacity.
The ideal candidate:
The person we are looking for will have preferably some familiarity with working in an educational institution. You should be able to work independently and manage a small team of support staff. You can communicate well with others and adapt quickly to change. You have a natural interest in solving complex technical problems and you have experience managing websites and online platforms. The ideal candidate would have a good understanding of different web technologies and the ability to pick up new ones. You must have a high degree of accuracy with excellent attention to detail and time management skills. You should have the flexibility to work outside normal office hours to provide student support, as we provide lectures on evenings and weekends so a quick response is required.
Some of the duties include:
- Support to students and staff, providing technical support via phone, email, and dedicated support system. Working within SLAs, prioritisation of tasks
- Website Administration, managing WordPress sites, Plesk, and AWS
- Database administration, MySQL, FileMaker
- Moodle Administration
- Project Management
- 3rd party supplier management
- Identifying places for improvement of the online platforms
- Assist with testing and developing new online systems and academic software to improve and streamline daily operations.
Skills required:
- Good understanding of IT systems and services. Including IT infrastructure management for internal and hosted systems. AWS experience would be beneficial
- Project management with a good understanding of agile methodologies, scoping to delivery
- Excellent communication skills when working with a variety of clients and stakeholders
- Good understanding of CRM, workflow and business process software - ERP like - systems
- Knowledge of Learning Management Systems, ideally Moodle or a similar platform
- Good understanding of Office 365, Teams, SharePoint and Power Automate
- Have a technical understanding of Content Management Systems
- Good understanding of customer databases and software systems
- Good understanding of HTML, SQL, PHP or similar web languages
- Good organisational skills and an enthusiasm to keep learning and developing new skills.
Benefits:
- Salary negotiable depending on skills and experience
- Free short courses on natural therapies
- Store discount card
- Bike to work scheme
- Personal development
- Two company events per year
- Additional holiday with length of service (max 26 days + Bank Holidays)
- Paid sick leave after the first year of employment.