Security Officer – Debt Collection

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Job Summary

We are seeking a highly experienced and professional Security Officer – Debt Collection to support to support the recovery of overdue accounts while ensuring the security of company assets, personnel, and operations. The role involves conducting field visits, tracing clients, investigating cases, mitigating risks, and ensuring compliance with company policies and applicable laws during debt recovery activities.

Key Responsibilities:



• Safeguard company assets, staff, and operations from security threats.
• Follow up on overdue accounts through phone calls, visits, and written communication.
• Conduct investigations into fraud, theft, and other security incidents.
• Assess and mitigate risks related to field operations and debt recovery activities.
• Liaise with law enforcement agencies and other stakeholders when necessary.
• Prepare incident reports and recommend corrective actions.
• Conduct field investigations to locate clients and verify information.
• Support repossession and asset recovery processes in accordance with company policies and legal requirements.
• security awareness training and provide guidance to staff. 

Qualifications and Experience:

Academic Qualifications :

• Degree in Criminology, Security Management, Business Administration, Law, or a related field.
• Previous experience in investigations, law enforcement, or security management.
• Knowledge of relevant legal frameworks.
• Proficiency in Microsoft Office applications.

Experience:

• Minimum of 5 years' experience in security operations, investigations, debt collection security, asset recovery, law enforcement, or a related field.
• Experience in the financial services, microfinance, banking, or asset financing sector will be an added advantage.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal skills.
• Investigative and analytical abilities.
• Integrity, professionalism, and confidentiality.
• Ability to work under pressure and meet recovery targets.
• Good report-writing and documentation skills.
• Strong problem-solving and decision-making skills.

Key Performance Indicators (KPIs)

• Reduction in delinquent accounts.
• Number of successful client trace and recovery cases.
• Timely submission of collection and security reports.
• Resolution of security incidents and investigations.
• Compliance with company policies and legal requirements.

Working Conditions

• Frequent fieldwork and client visits.
• May require travel and flexible working hours.
• Exposure to potentially challenging collection and security situations requiring professionalism and adherence to safety procedures.

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities