Head of Technical Operations

TooMuchWifi is a leading provider of fast, reliable, and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture that encapsulates our values: Accountability, Kindness, Integrity, Teamwork, and Hard Work.  

We care deeply about our dedicated and hardworking team, as well as the communities we serve.  

Our purpose, mission, and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative, and kind. We have come a long way and have amazing stories to tell!  

What we offer:

• Health Insurance and Medical Aid benefits
• Comprehensive Life Cover 
• Free 24/7 Employee Assistance Program (EAP) for all our staff and their family
• Annual performance bonuses and salary increases
• Generous time off (annual leave)
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays
• Fun company events
• Staff loans (interest-free)
• Successful candidate placement referral cash bonus for staff

We are seeking a dynamic, experienced and driven Head of Technical Operations to oversee our operations across multiple regions. This role is crucial in driving the strategic objectives for the technical operations teams across the regions, with a strong focus on improving the quality of our service as well as optimising our processes by finding efficiencies for our teams that will positively impact our speed to market. Key to being the right fit for TMWF is someone who is passionate about bringing connectivity to the communities we serve whilst having a high bias towards accountability and performance excellence. 

In this role, you will be responsible for achieving performance excellence within the Technical Operations teams, leading a team of Regional Operations Managers. This role emphasises strategic execution, performance management and operational excellence while maintaining fiscal discipline.

• Promote and ensure technical operations team compliance with safety regulations and reporting.
• Lead, coach and mentor senior managers reporting to you with the aim of developing a team focussed on service excellence.
• Develop and manage the Techinical Operations annual budget,  and create a culture of fiscal discipline, in order to drive down cost. 
• Create and regularly review SOPs.
• Ensure the quality of installations, repairs and maintenance exceeds company/industry standards and customer expectations.
• Manage technical performance metrics, evaluate performance gaps and develop techs knowledge, skills and ability to meet company and customer expectations.
• Collaborate with other divisional senior managers to drive change that will enhance the customer experience and foster customer loyalty and retention.

• Minimum 2 years’ experience at senior management role.
• Excellent leadership and management skills.
• Strong analytical and problem solving skills.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail.