Security Officer – Debt Collection

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Job Summary

We are seeking a highly experienced and professional Security Officer – Debt Collection to support debt recovery operations while ensuring compliance with company policies, legal requirements, and security procedures. The successful candidate will provide security oversight during field collection activities, investigate fraud and asset-related incidents, support repossession exercises, and ensure the safety of staff and company assets.

Key Responsibilities:



• Collection of hard cases.
• Provide security support during debt collection and asset recovery operations.
• Conduct risk assessments and security evaluations before field assignments.
• Escort and support collection teams during high-risk recovery activities.
• Investigate cases involving fraud, theft, concealment of assets, and other security incidents.
• Liaise with law enforcement agencies, local administration, and other stakeholders during recovery operations.
• Prepare detailed incident, investigation, and recovery reports.
• Monitor compliance with company policies and applicable laws during collection activities.
• Track and recover company assets where necessary.
• Gather intelligence and conduct due diligence on cases requiring escalation.
• Respond to security incidents involving staff, clients, or company assets.
• Maintain accurate records of investigations, recoveries, and security incidents.
• Provide security awareness training and guidance to collection staff.
• Assist in developing and implementing security procedures to enhance operational effectiveness. 

Qualifications and Experience:

Academic Qualifications:

• Bachelor’s degree in criminology, Security Management, Law, Business Administration, or a related field.

Experience:

• Minimum of 5 years' experience in security operations, investigations, debt collection security, asset recovery, law enforcement, or a related field.
• Experience in the financial services, microfinance, banking, or asset financing sector will be an added advantage.

Skills and Competencies:

• Strong investigative and analytical skills.
• Knowledge of debt collection and asset recovery processes.
• Good understanding of Kenyan laws relating to debt recovery, security operations, and criminal investigations.
• Excellent report writing and documentation skills.
• Strong communication and negotiation skills.
• Ability to handle conflict and difficult situations professionally.
• High level of integrity, confidentiality, and professionalism.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and travel extensively when required.

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities