Intake & Collaborative Resolutions Officer

Reporting to: Manager, Intake & Collaborative Resolutions 

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria - Hybrid

Salary: $73,915.89 - $80,075.55. Please see the Total Compensation & Perks section for more details.

Position Posted: August 11, 2026

Application Deadline: Open until filled 

BCCOHP is seeking a permanent, full-time Intake & Collaborative Resolutions Officer (ICRO) to join our Investigations & Resolutions team. This position will report to the Manager, Intake & Collaborative Resolutions.

The successful candidate will be responsible for screening and triaging concerns to determine whether they are safe or unsafe and works directly with public members and Oral Health Professionals (OHPs) to resolve concerns through collaborative resolution. The role ensures efficient intake, information gathering, coordination, and follow-up of cases. The ICRO supports the Manager, Intake & Collaborative Resolutions (the Manager) and the Specialist, Collaborative Resolutions (the Specialist) in providing collaborative resolutions to OHPs and the public.

• Conduct intake assessments based on the evaluation framework to determine whether the concern is safe or unsafe.
• Escalate complex cases to the Manager and Specialist as appropriate.
• Resolve concerns independently via collaborative resolutions from start to finish.
• Gather and analyze information from the public, OHPs, and lawyers.
• Interpret and apply BCCOHP Professional and Practice Standards to facilitate resolution between OHPs and the public.
• Work with the Manager to identify concerns of higher risks in a timely manner.
• Address questions and concerns from the public, OHPs, and lawyers and follow up as needed.
• Provide support for the Investigations & Resolutions general inbox and phone line.
• Provide operational support to the Manager and Specialists as required.
• Write, review and prepare letters, documents and other correspondence related to collaborative resolutions.
• Enter and update information in internal systems, ensuring accuracy, completeness, and consistency of records.
• Maintain accurate, timely, and confidential records, reports, and case files.
• Schedule and coordinate meetings to gather information and resolve concerns with public members and OHPs.
• Provide support with report preparation for board and data reports.
• Support department projects and initiatives as required.
• Other duties as assigned. 

• Post-secondary education combined with 3 years of experience working in healthcare, policy or research or an equivalent combination of education and experience. 
• Experience working in mental health settings is an asset.
• Demonstrated ability to interpret and apply standards and policies.
• Experience coordinating complex schedules, meetings, and documentation in a fast-paced, confidential environment.
• Knowledge of law processes and regulatory functions is an asset.
• Strong mediation and negotiation skills, with the ability to resolve conflicts. 
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion.
• Strong critical thinking, analytical, and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $73,915.89 to $80,075.55. The salary offered will be determined based on factors such as skills, experience, and education relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer