Manager, Investigations & Investigation Committee

Department: Investigations & Resolutions

Reporting to: Director, Investigations & Resolutions

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria - Hybrid

Salary: $114,569.84 - $127,299.83

Position Posted: May 22, 2026

Application Deadline: Open until filled 

BCCOHP is seeking a permanent, full-time Manager, Investigations & Investigation Committee  to join our Investigations & Resolutions team. This position will report to the Director, Investigations & Resolutions. 

The successful candidate will be responsible for providing operational leadership for the Investigations & Investigation Committee team in accordance with legislative requirements, BCCOHP Professional and Practice Standards and principles of administrative fairness. 

Providing oversight to the Investigation Committee (the IC), the Manager is responsible for planning, coordination, and delivery of meetings, review of case documentation, while providing guidance to committee members.

The Manager leads the Investigations and Investigation Committee team and works closely with the Director, Investigations & Resolutions (The Director) to support program planning, continuous improvement initiatives across the team and the development and implementation of policies and processes that uphold trauma-informed practices, professional boundaries and investigation standards. The Manager is also responsible for making and ensuring decisions relating to investigations, and the Investigations Committee are aligned with HPOA. 

Investigations

•  Perform duties in accordance with the HPOA and in accordance with HPOA requirements relating to investigations.
• Make decisions and ensure they are in alignment with the HPOA, BCCOHP Bylaws, and Standards Complete investigations in accordance with HPA, HPOA, and BCCOHP Bylaws.
• Raise and escalate concerns to the Director as needed.
• Liaise and correspond with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
• Interpret and apply BCCOHP Professional and Practice Standards to concerns and complaints.
• Serve as the primary liaison and lead point of contact for counsel when retained.

Investigation Committee Leadership & Governance

• Manage the planning, coordination, and delivery of all IC meetings.
• Work with the Director and the Investigation Committee Officer (ICO) to prepare and review IC meeting agendas and materials.
• Attend all IC meetings and present files and findings to support decision-making.
• Review cases and documentation before IC meetings to ensure completeness, quality, and readiness.
• Provide guidance and support to IC members during meetings, including procedural and regulatory advice.
• Oversee post-meeting follow-up activities, including action tracking and decision implementation
• Work with the Director to develop training orientations for the IC.

Program Implementation

• Develop, implement, and maintain processes and guidance related to trauma-informed practice, professional boundaries, discrimination, and investigation standards.
• Contribute to program development and continuous improvement initiatives across the Investigations & Investigation Committee team.
• Manage databases related to investigations, ensuring information is accurate, confidential, and up-to-date.
• Support implementation of the HPOA and ensure that investigation processes are aligned. Regulatory and Appeals Processes
• Address appeals and Oral Health Professionals (OHPs) disagreements with dispositions and provide support in collaboration with legal counsel and the Director.
• Oversee and coordinate the Health Professions Review Board (HPRB) files and processes.

Team Management and Leadership 

• Contribute to strategic discussions and decision-making for BCCOHP and the Investigations & Investigation Committee team. 
• Provide leadership, management, mentorship, and supervision of the Investigations & Investigation Committee team. 
• Ensure each member of the Investigations & Investigation Committee team has a clear understanding of their role, accountability, authority, and responsibilities. 
• Conduct performance reviews and planning for each member of the Intake & Collaborative Resolution team. 

Organizational Support

• Provide operational and strategic support to the Director.
• Contribute to Board and committee reporting, including preparation of program updates and performance metrics.
• Collaborate with cross-functional teams to support regulatory operation and organizational priorities.
• Work with the Director, Communications & Engagement and other relevant members for publications.
• Work with the Director to support the successful implementation of the HPOA for Investigations and Resolutions and ensure its ongoing compliance.
• Support departmental projects and initiatives.
• Prepare and manage the IC operating budget.
• Manage the team budget and related expenses and support the Director with annual budget planning.
• Other duties as assigned. 

• Education, training, and experience equivalent to an undergraduate degree in law, health sciences, policy, public administration, criminology, or a related field, combined with 5 years' experience in investigations, professional regulation, discipline processes, or equivalent combination of education and experience. 
• Experience in successfully building, developing, and managing a high performing team while ensuring continuous support and guidance to staff.
• Experience working with cases relating to trauma, sexual misconduct, and boundaries is an asset.
• Legal background experience is an asset.
• Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
• Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
• Ability to handle sensitive and confidential information with discretion.
• Strategic, tactful and authentic leader who is able to influence at the functional levels.
• Exceptional critical thinking, analytical, conflict-resolution and problem-solving skills. 
• Attention to detail and dependability are second nature. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously. 
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.
• Indigenous Cultural Safety training or equivalent self-directed training is an asset.
• Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset. 

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $114,569.84 to $127,299.83. The salary offered will be determined based on factors such as experience relative to the requirements of the role.

BCCOHP offers the following benefits and perks:

• Extended health and dental benefits plan
• RRSP contributions
• Parking/transit subsidy
• Paid time off (20 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up
• Annual professional development allowance
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer