Description
ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.
Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
To learn more about ExpressCredit, visit: www.expresscredit.co.zm
YesCash Zambia trading as Express Credit Zambia invites suitably qualified Professionals based in Lusaka or willing to self-relocate to apply for the position of IT Manager.
Job Summary
The IT Manager will be responsible for ensuring the smooth and efficient operation of our IT systems, developing IT governance, and leading a team of two Senior IT Technicians to support the organization’s objectives.
Main Duties and Responsibilities
- Manage information technology and organization’s IT infrastructure, including servers, networks, data centers, cloud systems, and endpoints
- Manage IT staff by recruiting, training and appraising their performance
- Develop and implement the IT department’s strategy in alignment with the organization’s business objectives
- Plan and manage IT budget, ensuring cost-effective solutions without compromising on quality or security
- Provide input to the management team regarding IT-related decision-making and future technology investments
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure that IT support services are responsive and meet the needs of all users, resolving technical issues in a timely and efficient manner
- Ensure the availability, reliability, and performance of all IT systems, minimizing downtime and service interruptions
- Establish and maintain a help desk or ticketing system to streamline support requests.
- Manage relationships with external vendors and service providers, ensuring that service level agreements (SLAs) are met
- Develop and enforce IT security policies and protocols to protect the organization’s data, systems, and infrastructure from internal and external threats
- Stay up to date with industry news, promote and implement enhancements related to the platform's operation.