Human Resources Specialist- Oct 2024

ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.

Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

To learn more about ExpressCredit, visit: https://www.expresscredit.co.zm/

We seek to recruit a self- motivated, experienced, skillful and result oriented professional based in Lusaka for the position of Human Resources Specialist.

Job Purpose

The Human Resources Specialist is responsible for providing professional HR support service covering Recruitment, Industrial Relations, Employee file Management, HR Information System Management, Leave Management, HR administration, Performance Management and overall HR advice and support.

Key Responsibilities

• Provide support to the HR Manager in the day-to-day operations of the HR function, advising and coaching Line Managers and employees on policies and procedures, terms and conditions of employment and basic employment law matters.
• Coordinate the end-to-end recruitment process (preparation of job Descriptions, advertising vacant positions, Interviews, preparations of engagement letters and contracts)
• Manage and Maintain employee contracts and various employee records
• Compile and update employee records
• Maintain, develop and improve HR systems so that accurate records are kept, and efficient data retrieval is available for employees and management information.
• Track staff on probation and ensure effective evaluations are held by Supervisors
• Assist with communication drivers to ensure employees are informed (Notice Boards, distribution of briefs, etc.)
• Assist with corporate wellness activities
• Provide support to the HR Manager in employee relations issues, such as disciplinary, grievance, performance development and attendance management.
• Process disciplinary documents, arrange for case hearings and take Minutes
• Assist with payroll inputs – Overtime calculations,
• To support the HR Manager on implementation of administrative processes, policies and systems.
• Any other duties as assigned by the HR Manager.

• Grade 12 School Certificate with 5 credits including English and Mathematics
• Minimum Advanced Diploma in Human Resources Management, Business Administration or business in related field. A bachelor’s degree would be an added advantage.
• Minimum 3 years’ professional work experience in a similar role
• Must be a paid-up Member of the ZIHRM
• Excellent skills using MS package - Word, Excel, PowerPoint, Access, and Internet Explorer
• Knowledge of the Zambian Labour Laws, HR Policies & Procedures
• Ability to maintain confidentiality and exercise extreme discretion.
• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy
• Strong interpersonal, coaching, communication, negotiation, and consultative skills at all levels.
• Ability to engage with and win the respect of leaders to successfully influence them on key change initiatives.
• A committed demeanor to constantly making improvements to all HR projects is highly desirable.
• Must be able to multi-task and enjoy maintaining good relationships with employees.
• Ability to handle and prioritize multiple tasks and meet all deadlines
• Strong organizational skills, and the ability to work under pressure; and
• Passion to serve, objective and uphold confidentiality
• The ability to adapt to different scenarios and work environments