IT Support Specialist

Eleving Consumer Finance is a dynamic and international FinTech company dedicated to empowering diverse communities worldwide. Our mission is to create access to innovative and sustainable financial solutions, driving upward social mobility.

We are at the forefront of financial inclusion, serving markets where traditional banking falls short. Our reach extends across 7 countries, encompassing the Balkan Europe region, including Moldova, North Macedonia, Albania, and the Southern Africa region, covering Namibia, South African Republic, Botswana, and Lesotho.

In most of the markets we enter, cash economy conditions are prevalent, making our comprehensive online and offline customer service experiences a unique offering. With a presence spanning multiple continents, our international team of over 1200 dedicated professionals forms our greatest asset.

From more than 200+ branches, we offer a diverse array of flexible financial products, providing the means for individuals and communities to thrive, and we are constantly expanding our footprint.

Join our team, and be part of our mission to transform the financial landscape for the better.

We are looking for an IT Support Specialist to run first-line IT support across our group. You will take care of workstations, accounts, access and office equipment on site, and assist local IT teams in other countries with requests, follow-ups and group standards.

This is a hands-on role for someone who likes solving real problems. You will fix issues on the spot, prepare devices and accounts for new colleagues and keep offices running, while also contributing to device management, security and automation improvements. You will work directly with colleagues, hardware, systems and vendors, not from a call-centre queue. 

• Be the go-to person for employees' IT requests (Jira Service Management)
• Set up accounts and workstations, and onboard and offboard employees
• Deploy and manage devices and software with Intune and SCCM
• Manage access, groups and permissions in Microsoft 365, Entra ID and AD based on approvals
• Manage and maintain the IT asset inventory
• Keep office workplaces, meeting rooms, printing and video conferencing ready to use
• Keep endpoints protected and up to date
• Troubleshoot issues and outages, and respond quickly to critical incidents
• Take part in IT audits and regular reviews of users, groups and system access
• Support colleagues in other countries with requests, access and follow-ups
• Hand over complex issues to the right specialist with clear details
• Take on configuration tasks and projects with guidance from senior colleagues
• Maintain technical documentation and policies in Confluence

• Solid hands-on experience in IT support, helpdesk or a similar role
• Familiarity with Windows, macOS and Linux workstations and Microsoft 365
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Knowledge of Active Directory, Entra ID and Intune
• A service mindset and the willingness to help colleagues
• Care for procedures and policies, and a habit of documenting changes
• A strong sense of responsibility and a positive, problem-solving attitude
• Excellent Latvian and English, since you’ll be working with colleagues in several countries

• A collaborative, experienced, and supportive team where "We Win Together" is more than a value- it's how we work every day
• International environment and vibrant team culture that values curiosity and continuous learning
• Comprehensive benefits, including health insurance, lunch allowance, paid mobile calls, parking, and a special day-off package for your birthday and other important occasions
• Fresh fruit, warm drinks, and a welcoming office environment to keep you energized throughout the day
• Work-life balance that supports your lifestyle because we believe great results come from people who feel their best
• Competitive salary up to 2500-2900 EUR gross, complemented by result-oriented bi-annual bonus.