Retail Assistant

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Retail Assistant for its Collection and Pro Shop Retail outlets.

The Role

The Senior Retail Assistant will report to Retail Manager. He/she will assist with providing excellent customer service to external and internal customers.

Key duties and responsibilities:

• Checks inventory regularly to ensure all available products are adequately stocked and available for purchase
• Prepares bills/receipts and collects payments for goods that customers purchase.
• Assists the Retail Manager in the area of Inventory management.
• Handles opening and closing of the retail store as directed by the Retail Manager.
• Maintains an accurate Customer Request Log and notifies the Retail Manager.
• Ensures that all merchandise is immaculately presented according to standard.
• Maintains a clean, well-organized back store area.
• Monitors and updates sales display as required.
• Performs a variety of administrative duties.
• Up-sells available merchandise to maximize profit.
• Ensures guest are well attended, assisting with product selection and making recommendations.
• Schedules starting times, check-in for golfers and collects greens fees and other golf fees.

• Previous experience in a customer service role.
• A good secondary school education with CXC passes specifically in English and Mathematics.
• A positive and cheerful attitude as well as strong verbal communication skills.
• A passion for meeting and greeting the customer’s and executing company’s objectives.
• Commercial drive and awareness with the ability to identify potential sales opportunities.
• Patience and the ability to listen and understand a customer's request.
• The ability to solve minor challenges quickly and effectively.

The successful candidate must consistently maintain the highest standard of service and operational efficiency within all areas of responsibility.