Description
E-Commerce Coordinator
Location: Petersfield, Hampshire
Hours: 37 hours per week, full- time, with flexible working
Salary: £28,000 - £32,000 per annum DOE
About Us
With over a century of expertise, we’re proud to be recognised as specialists in sports and security fencing. As a fourth-generation, family-owned business, our legacy is built on trust, craftsmanship, and long-standing customer relationships. We’re known for delivering exceptional products and service and we take that responsibility seriously.
About the Role
We're looking for a proactive and strategic E-Commerce Coordinator to take full ownership of our online shop. You’ll play a key role in driving digital sales performance, enhancing the customer journey, and ensuring our product offering is competitive and well-represented online.
This role is perfect for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is excited to make a measurable impact on both B2B and B2C sales.
Key Responsibilities
- Manage day-to-day webshop operations
- Maintain accurate, engaging product listings and pricing
- Coordinate with technical teams to ensure site performance and security
- Develop and implement digital strategies to grow traffic and conversions
- Support marketing campaigns across email, SEO, and social media
- Use analytics to drive continuous improvement
- Enhance the customer journey and reduce cart abandonment
- Manage tools like live chat, FAQs, and customer feedback
- Work closely with procurement and warehouse teams on stock accuracy
- Monitor competitor activity and report on key KPIs
What We’re Looking For
- Proven e-commerce experience (construction or trade sectors a plus)
- Strong knowledge of Google Ads, Analytics, SEO, and social platforms
- Data-driven mindset with strong commercial awareness
- Organised, communicative, and customer-focused
You’ll Succeed If You
- Bring a proactive, solutions-focused attitude
- See both the small details and the big picture
- Communicate clearly and work well with others
- Are committed to creating a seamless digital customer experience
What’s In It for You
We believe great work deserves great rewards — here’s what we offer:
- Salary: £28,000 – £32,000 per annum DOE
- Bonus: Company performance-based
- Leave: 25 days + bank holidays (including Christmas shutdown)
- Flexibility: Option to buy 5 extra days of annual leave
- Family Support: Enhanced maternity, paternity & adoption leave
- Wellbeing: Enhanced sick pay & access to Perkbox perks
- Pension & Life Assurance: Employer-matched contributions
- Hours: Standard office hours are Mon–Thurs: 9:00–5:30 | Fri: 9:00–5:00 but we can offer flexibility to accommodate your needs
- Culture: Supportive, family-friendly, and values-led
Our Values
We do business the right way:
- Treat others as you’d want to be treated
- Do what you say and do it well
- Think long-term while delivering today
- Represent yourself and the company with pride
Ready to Apply?
If you’re ready to make a real impact and grow with a business that values integrity, performance, and people we would love to hear from you.