Product Consultant

Kaha in Newlands, Cape Town is a Fenergo Implementation Partner and niche Software Consultancy. Kaha has worked with Fenergo since 2017, helping power Fenergo and developing a reputation for software design and delivery excellence along the way. 

Fenergo is an Irish provider of award-winning software solutions for global financial institutions. Fenergo digitally transforms the client experience throughout the client lifecycle, manages compliance with KYC, AML and other regulatory compliance obligations and reduces risk with continuous monitoring of clients and transactions throughout the client lifecycle.  

As a Configuration Analyst, you will be responsible for the analysis, design, and release of product solutions for our clients. This entails the design of journeys, data models, rules, and integrations. Using the Fenergo Platform, we help clients rapidly achieve their business outcomes. Making onboarding of clients faster and reducing enormous amounts of manual work. 

You will do well if you are naturally curious and a lifelong learner, with strong analytical skills and a passion for problem-solving. Career development is incredibly important to us, as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career. 

The Platform  

Fenergo v10 (aka Fen-X) is a cloud-native SaaS platform built on AWS that is used to help banks and financial institutions go about their business in an efficient and safe way. It is a serverless, highly scalable web platform providing features and full configuration & administration capabilities. All features are delivered through a layer of highly available APIs offering full feature capabilities to any authorized consumer. 

• Develop and maintain deep working product knowledge of the Fenergo Platform.
• Elicit and document client requirements, understanding the required business outcomes.
• Document use-case scenarios to ensure that configuration is resilient (negative testing, edge-cases, etc.)
• Manage the documentation review and approval process with the client.
• Solution design, configuration, and evaluation of the SaaS platform in line with business requirements.
• Perform investigations (spikes) to meet requirements and complete gap analysis using configuration, documenting the options, outcomes, and recommendations.
• Assist in delivering product and solution demonstrations, and presentations to new and existing clients.
• Follow/implement good tenant practices to ensure multiple project members working in a tenant do not conflict each other’s work/cause loss of work.
• Analyse and resolve configuration issues based on the client’s design and requirements.
• Research and analyse business, regulatory and technical topics to support the formulation and specification of client requirements and solution design.
• Review and recommend changes to existing configuration processes based on changing business needs, while anticipating the impacts to other areas of the solution configuration.
• Build and maintain strong working relationships with the project and client teams.
• Provide guidance and support to more junior team members.
• Support training and knowledge transfer within the Kaha Functional Practice.
• Provide ongoing feedback to the product engineering team in the delivery of product functionality.
• Review and QA of content that is delivered by the product engineering team.
• Stay abreast of Product changes to ensure that you are always aware of the full “toolset” and impact to existing product configuration.
• Elicit feedback for growth and provide feedback to other team members.

• Business analysis experience, preferably in the financial services industry (we also value experience brought in from other industries and roles!).
• Experience with solution design techniques (e.g., business process modelling).
• Good knowledge of IT systems, architectures, and terminology.
• Excellent analytical and creative problem-solving abilities.
• Strong interpersonal and leadership skills.
• Excellent written and oral communication skills.
• Strong presentation and facilitation skills.
• Client-facing delivery exposure – seeing software through the release cycle.

Preferable experience

• Bachelor's degree in business or technology discipline.
• Working in an Agile Software Development environment.
• Database, SQL and Reporting Skills.
• Previous experience in building cross-system integrations.
• Experience working on configuration of comparable technology platforms (e.g., MS Dynamics)
• Experience working with ALM systems, e.g., Azure/JIRA/Trello
• Experience with Financial Services Processes, Financial Regulation, and Products, particularly relating to client- and product-onboarding, would be advantageous.

There are lots of roles out there, so why would you want this role? 

• Opportunity to work autonomously, with flexible working arrangements. 
• Opportunity to work with some of the latest technologies and best-practise software patterns. 
• Experience working in a knowledgeable, high-achieving, experienced and fun team. 
• Opportunity to emigrate to various locations around the world. 
• Chance to work with talented designers, developers & analysts from around the globe who are passionate and dedicated to what they do. 
• Chance to further hone your tech skills working in an Agile environment. 
• Opportunity to work on a successful enterprise product used by Top-Tier Financial institutions around the world. 
• Chance to build your career with a successful company that values its employees.