Senior Administrator AIRE Team (Ref:CRH021)

Job title: Senior Administrator

Department: AIRE Team

Reporting to: AIRE Manager

Location: Remote working

Contract type: Permanent

Hours of work: 40 hours per week - Monday to Friday, 8:30am - 5:00pm

Salary: £32,000.00 per annum

Reporting to the AIRE Manager, the AIRE Senior Administrators will be responsible for the coordination and management of the AIRE administrators. They will be responsible for all aspects relating to defect management and ensuring all contractual timelines are met.  

Procedures

• Manage team members to ensure all defects within their area are being completed within the required timescale
• Liaising with team members to ensure all defects are being tasked out to the most cost effective and timely solution
• Liaise with Maintenance team members to ensure data relating to Schedule 13 is accurate and provide guidance on how to improve defect closure
• Liaise with Finance to ensure timely responses to queries raised by Finance regarding Maintenance costs
• Liaise with Maintenance team members to gather data to respond to Finance queries
• Provide regular reports to the AIRE Manager and Property Services Director as directed but to include:
• Defect volumes
• MH defect volumes
• Cost analysis
• Team performance
• MO/Contractor defect split
• Manage complaints raised for Hotel/IA/DA accommodation defects
• Manage and close completed not closed defects
• Support AIRE Manager with specific taskings as directed
• Training of new starters
• Manage overtime roster for OOH working

Connect and Collaborate

• Work closely with your line manager and team members
• Collaborate with others, attending meetings as required
• Supporting team members and provide on-the-job training
• Provide cover for other staff as agreed by line manager

 Responsive

• Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
• Ensure all records are maintained and kept up-to-date according to company policies and procedures

Talented

• Monitor own work levels, progress and development in the role
• Undertake all core learning and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan

 Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

 Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project

 Professional  

• Maintain a good understanding of the legislation of the contract 

• 33 days annual leave per annum (25 days plus bank holidays)
• Life Cover (2 x basic salary)
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Employer pension contribution (4% employer, 4% employee)
• Mileage expenses (claimable from home)
• Referral Scheme
• Laptop/Phone/other equipment if required as part of job role
• 6 month probation period

DIVERSITY STATEMENT

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MODERN SLAVERY STATEMENT

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

SAFEGUARDING STATEMENT

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check and Counter Terrorism Clearance (CTC) in line with their job role