Description
ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.
We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.
ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.
Express Credit Zambia seeks to recruit a self- motivated, experienced, skillful and result oriented professional for Regional Manager Position based in Mansa or willing to self relocate to cover Luapula, Northern, Muchinga and Eastern Province
Job Summary
To lead the regional team by providing guidance, training, and mentorship, participating in the setting of sales targets and sales team incentive structures, responsible for regional sales reports. Achieving goals to increase new business and grow current business. Monitoring of all operations and sales related policies and procedures, their effectiveness in the current business to assist in building a successful regional team.
Key Responsibilities
- Conduct branch visits on a regular basis as per schedule and ensure all day-to-day processes are in place and followed correctly.
- Submit monthly travel plan for approval – after approval book meeting with Procurement for booking and finance of travel.
- Follow up on all regulatory requirements for the Branches – up to date and in place.
- Follow up on service contracts for the Branches and ensure procurement keep everything up to date.
- Detecting, investigating, and remedying discrepancies in sales across branches, as well as fraudulent activities, if required.
- Collate, prepare, and interpret reports, budgets, accounts, commentaries, and financial statements.
- Undertake research into pricing, competitors and factors affecting performance.
- Managing budgets and prepare monthly and quarterly management reports for the Chief Commercial officer.
- Identification of the potential areas / suburbs for expansion of branches in a region.
- Work closely with all relevant department when looking into branch expansions – scout locations, follow-up on Procurement quotes and tickets logged, investigate quotes if needed, ensure IT orders are in place by constant follow up.
- Assess potential client base and product acceptability in new regions.
- Assess business growth and diversity of products in the regions.Monitor company vehicle in area, for maintenance and licenses.
- Monitor the travel log (km travelled) in area.
- Ensure all indemnity forms are in place for people (DSAs) travelling with vehicle, not employed by Company.
- Managing sales by developing a business plan that covers regional sales, revenue, and expense controls.
- Manage and develop the team to meet/exceed new prospect sales and retention goals on a daily, weekly, monthly, quarterly, and annual basis.
- Ensure ongoing training of the whole sales team.
- Prepare accurate and timely reports (weekly, monthly, quarterly, and annual) to management forums.
- Coordinate regional sales meetings with branch teams and guide the team on sales activation with strategic partners and potential customers.
- Ensure customer service is at the highest levels and the brand is promoted positively across all branches in the region.
- Maintain an expert level of understanding of all products and services offer by the company.
- Identify and submit sales bottlenecks to relevant departments and/or higher management.
- Recommend strategies for improving operations of the sales regional team.
- Always aim to exceed the monthly sales targets.
- Ensure that the team follow company standards and ensure high quality and productivity of job performance through Branch Managers.
- Lead and manage regional team (including Direct Sales Agents) through Team Leaders/Branch Managers.
- Lead, coach, and mentor Branch Managers and ensure that they do the same for their teams, this includes positive motivation and performance evaluation, coaching, providing regular feedback, communication of goals, checking achievements, leading regular team calls, etc.
- In collaboration with HR, ensure recruitment, retention and development is taking place within the regional team to ensure the department achieves results.
- Mediate disputes between regional team and request HR assistance when needed.
- Ensure ongoing training of the whole regional team (including Direct Sales Agents)
- Develop the sales team through motivation, counseling, and involve the Trainer with product knowledge training where necessary.
- Maintain clear communication lines and instil trust within the team from a distance.
- Ensure that the team is always up to date with new procedures, amendments product knowledge and all job-related updates.
- Conduct regular meetings with Branch Managers to ensure they are meeting expectations and are on target and that there is a continuous tracking and monitoring of team performance.
- Conducts monthly Branch audits and ensure that identified gaps are closed.
- Any other duties that may be assigned from time to time.